- Report: #1012881
Complaint Review: NOMORERACK.COM - Internet
Reported By:
marthaolley -
Downey, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NOMORERACK.COM
www.nomorerack.com Internet, United States of America
Phone:
18005389798
Web:
www.nomorerack.com
Categories:
Business Rating:
(0)
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NOMORERACK.COM NO PRODUCT! NO REFUND! BAD CUSTOMER SERVICE Internet
I shopped online at nomerack.com and after two months I placed my order, I still waiting for my item. I sent two emails making a complaint for the delay and I called to their customer service and the only answer I got was, that " they have to investigate what happened with their vendor and after that they will consider a possible refund, meanwhile I just have to wait" Also the refund will be just as a credit, so my money never will be back to my bank account. I try to talk to the Supervisor of customer service department, and she or he was not available. This is a total Rip off.
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
United States of America
NoMoreRack.com - Customer Care
#2UPDATE Employee
Wed, February 13, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected]. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
