- Report: #1008991
Complaint Review: nomorerack.com - New York New York
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nomorerack.com
381 Park Avenue South New York, 10016 New York, United States of America
Phone:
800-538-9798
Web:
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nomorerack.com seems to be a bait and switch operation - New York, New York
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Ordered a Belkin Share Max N300 GIGABIT router from nomorerack.com on 1/17/2013. The item they sent was a Belkin Share N300 router - no gigabit ethernet ports. I just want to them to ship the item they advertised, and which they are STILL advertising! Their customer service rep sent an email saying I could return the item for a refund, but nothing about sending the CORRECT item.
I don't want to be on the hook for shipping charges in both directions for their apparent bait and switch scam, so I plan on disputing the charge on my credit card. If nomorerack would just send the router they advertised and pay for shipping the wrong one back, I would be happy, but so far they have shown no interest in doing that, which makes me suspect they knew they were sending a downgraded product. I haven't found the cheaper router they actually shipped advertised on their site.
I don't want to be on the hook for shipping charges in both directions for their apparent bait and switch scam, so I plan on disputing the charge on my credit card. If nomorerack would just send the router they advertised and pay for shipping the wrong one back, I would be happy, but so far they have shown no interest in doing that, which makes me suspect they knew they were sending a downgraded product. I haven't found the cheaper router they actually shipped advertised on their site.
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
United States of America
NoMoreRack.com - Customer Care
#2UPDATE Employee
Tue, February 05, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected]. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
