Yzoldowl
Nelsonville,#2Author of original report
Fri, August 07, 2009
We had a fire! Our house was filled smoke! The electric module literally burned out, and there was an open flame on it until we turned the circuit breakers off and used our fire extinguisher to put out the flame that was catching in the woodwork around the furnace. Our furnace repairman came out the next day and repaired the wiring and he did not charge us a dime. Now that I am familiar with the "quality" of Nordyne products though (Intertherm, Miller, Broan, etc.), I won't make the mistake of buying another one!
Nordyne
O'Fallon,#3UPDATE Employee
Thu, August 06, 2009
Hi Joyce, I represent NORDYNE, the manufacturer of your furnace. We invite you to contact us regarding your furnace. You can reach us at 1-800-422-4328 Monday through Friday, 8 am 4:30 pm CST. Unfortunately, noise is not uncommon in manufactured housing. The ductwork can be restrictive, causing air flow noise, and the furnace is usually located close to a living area, allowing normal operating sounds to be heard. That is why we're concerned that the new quieter motor may not be a direct factory replacement, and may have caused your malfunction last night. We'd be happy to speak to you and help you find a qualified service technician. Not all technicians are familiar with furnaces for manufactured housing, and an improper install or repair can result in poor performance. We do pride ourselves on the quality of our products, and would like to work with you to discover the cause of the first failure and help remedy the second one.
Yzoldowl
Nelsonville,#4Author of original report
Thu, August 06, 2009
This (un)lovely furnace just nearly set our house on fire, at 9:14 PM on 5 August 2009! There was an open flame in the plug-in module, and our house is full of stinking smoke! We took emergency action: turned the circuit breaker off before the fire could spread. We will NOT be buying another new furnace from ANY source sponsored by Nordyne EVER! Had we gone to bed early, as we usually do, we would have been dead by morning! As I said earlier, this machine is not what I call "quality:" far from it!