Complaint Review: Nordyne - O'Fallon Missouri

Well...the saga continues.  I was told that my unit is no longer under warranty.  They said I only have a 5 yr warranty and not a 10 year because they do not show that I sent in the product registration card (I sent it in 3-4 days after installation). The company that sold me the unit and installed it called them and he talked to "Mary" in the warranty department.  She told him that they didn't have a record of my registration however,  their records do show that the unit is in my name.  Anyway...she said "No registration....no warranty" (even though I have a bill of sale showing the date purchased.  They were then asked "When someone sends in a registration how do you notify the onwer?  Return mail?  Anything?"  There answer was nothing.  They were then asked how can you prove that the owner didn't send it in and you just lost it/mishandled it/etc?  Mary's reply? (You may want to sit down for this one)    ....She said "did he send it in by registered mail?"   WTF?!?!?!  Who sends in registration cards by registered mail?!?!?!   No one!  You just put it in the mail!  What kind oif stupid, ignorant, moronic question was that?  So, on top of me trying to get them to pay for the labor on my 2nd replacement coil in 3 years, now I have to talk to "Bob Marks" who is supposed to be the warranty department manager and try to clear up the warranty issue.  I dealt with him 3 years ago.  Not looking forward to that phone call.  It is just getting better & better.  Can anyone say "Class Action Law Suit"?   This company has to have the worst customer support & relations ever.

05-31-13....I sent an email to Dave LaGrand (CEO) and a few of the VPs that I got names on.  I'm not sure how many of them got the email because I only had one email of someone else.  I saw how their email addresses were formatted and took a chance.  Well...this after noon I got a call from "Bob Marks" (Lucky me).   He advised me that they were going to cover the faulty coil even though the unit was out of warranty. They say that because they never received the registration that I mailed off.  Anyway...I told him that it's know that their coils are crap and he disagreed (naturally).  He said thaey make a great product that lasts a long time.  I told him I had replaced 2 in less than 6 years and asked him if he thought that was considered good.  He said he didn;t think so but they were not going to cover the labor & freon.  I know I was beating a dead horse so I am going to get it fixed and pay the approximately $600 labor/freon that it's going to take.  I also told him that he should take a look at the internet and read how disatisfied their customers & vendors are.

Bottom line....big business 1....consumer 0.  Nordyne sucks.

By the way...the names I came up with for the CEO & some of the VPS and the email addresses that I sent my email to are:

Dave LaGrand - CEO   [email protected]

Kari Palutis - Communications  palutisk@nordyne (this one came straight from the Nordyne website)

Carol Baker - VP of Marketing [email protected]

Mike Seabaugh - VP of supply chain  [email protected]

Philip Windham - VP of strategic allinances  [email protected]

When I sent the email none of the addresses got kicked back so I'm assuming they are good one.  FYI for anyone interested.