- Report: #530784
Complaint Review: Norristown Telephone - USBI - Internet
Reported By:
Justice -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Norristown Telephone - USBI
Internet, United States of America
Phone:
8884728724
Web:
http://WWW.BILLVIEW.COM/USBI
Categories:
Business Rating:
(0)
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Norristown Telephone - USBI Unauthorized Charges Internet
I saw a charge for $16.78 from USBI - Norristown telephone on my AT&T bill. I did not authorize any such charge. I called USBI at 888-472-8724 and got through immeidately (even though I called on a Monday). I spoke to an Anthony who told me that the service was for a "Dial Around Calling Plan." I didn't even know what that was! I told him to cancel the service immediately that I did not authorize it and that I want a full refund. I asked how it got on my bill he said that I had authorized it (a lie) and gave me some email address that wasn't even mine!!
I will be checking my bill next month to see if this charge pops up again. This is the 2nd time a fraudulent charge has shown up on my AT&T bill!
1 Updates & Rebuttals
Renewed Minds
Austin,Texas,
United States of America
Me Too
#2Consumer Comment
Mon, June 21, 2010
I just noticed a charge on my account with AT&T. I too called the number shown for USBI, and it is purportedly Norristown. I spoke with John (Agent 1) and he said they will remove the charge. I then called AT&T because I wanted to know HOW a company could submit charges to my account without authorization. I was told by AT&T that the FCC allows this when a company receives either written or verbal authorization for services. AT&T suggested I call USBI back and request a copy of the written or verbal confirmation for billing. I did, and they gave me this e-mail address [email protected] (note it is neither USBI nor Norristown). I was also given the address Norristown Telephone P.O. Box 1566 Blue Bell Norristown, Pa 19422. This will continue as long as the FCC allows companys to do this. Please write me at (((ROR redacted))) if you want to share what else (if anything else) was done to rectify this situation.
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