- Report: #492133
Complaint Review: North American Auto Market - Internet
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Author Not Confirmed
Why?
North American Auto Market
www.privatevehicleexchange.com; www.northamericanautomarket.com Internet, United States of America
Phone:
4036689816
Web:
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North American Auto Market North American Auto Market Private Vehicle Exchange aka North American Auto Market = COMPLETE SCAM! Internet
Private Vehicle Exchange (aka North American Auto Market) is a complete scam. They took $399 with the promise of a "guaranteed sale" as they had buyers "pre-approved" for my car. It sounded too good to be true, but at the time there were no complaints or comments online (I checked). They also claimed to have a clean record with the BBB (not true).
Darren Hartman was the name the person I talked to used. I've also had extensive conversation via email with "Donald" from customer care... they're all about how they can't refund my money because it "hasn't been approved" by management. They won't give out their address, and it appears nowhere on their site (should have been a clue).
I even waited the full term of our "contract" to get my money back gaurantee - they said I had to get a copy of my vehicle registration notarized (more $). I did, they still refused to refund my money.
I filed a claim with the BBB which they did not respond to, and the BBB closed the case file saying it was up to the business to choose to participate (no help).
I was advised by the BBB that "previous concerns with auto brokers like North American Auto Market have been investigated by both Business Practices & Consumer Protection Authority (BPCPA) and Competition Authority. You may wish to contact these organizations to report your experience." Here are their addresses:
Business Practices & Consumer Protection Authority Of BC, PO Box 9244 Victoria, BC V8W 9J2888 564-9963
Industry Canada-Competition Bureau, 50 Victoria St Hull, PQ K1A 0C9800 348-5358
What I did find out through the BBB is Private Vehicle Exchange's address, which is:
270 - 9600 Cameron Street, Burnaby, BC V3J 7N3
I will be stopping by next time I'm in BC to have a face-to-face with whoever happens to be there that day...
I wish there had been some reports like this online when I was looking - hopefully this will save someone the hassle of dealing with this company. It's hard to understand why companies like this can't be shut down, and why law enforcement and consumer agencies are so powerless to stop them from preying on an innocent public.
3 Updates & Rebuttals
Ryan
red deer,Alberta,
Canada
Tottal Scam
#2Consumer Comment
Tue, January 26, 2010
This is for real, it is a scam.
unfortunetly I was an optimistic victim in this exact scam over three months ago. I have been trying for the last three weeks to to get a refund on my Garanteed Sale, and with no luck. I got the original call from a steven pratt from a private vehicle exchange number, and fell for the scam. After the three months past with not one phone call from these pre-approved callers so after my 90 days had past, I got a notarized copy of my registration and faxed it to them as this is what they say on their website needs to be done. after which i got an email saying that my refund hasn't been approved by management and so basically i don't get one. this repeat itself over and over as i try to re-coupe my losses.
To top it all off they had the nerve to call me today and try to get me again. I let this little snake ramble on and he pretty much said the same stuff as the other guys and when he was done i told him that i was already a customer so if he has some people that wanted to buy my vehicle he could just tell me right then on the phone, which of course he said he could not do because i was signed up with someone else in the company. After a few more questions from me about the company he hung up on me.
I hope this helps other people from making the same mistake that i have made.
Mike
Calgary,Alberta,
Canada
Total scam
#3Author of original report
Thu, December 10, 2009
This company is a total scam. months later no one has ever returned my call. They did nothing to sell my car - nor do I believe they sell anyone's vehicle. They do have their employees cruise these forums and post comments like yours to keep the myth alive.
These parasites should be strung up. Please DO NOT send them any money. They're a total scam!
Officer tim stevens
v3k 3m8,British Columbia,
Canada
COMPANY IS NOT A SCAM. They sold my car in 9 days!
#4Consumer Comment
Wed, December 09, 2009
This was a great experience and I would recommend this company to all of my friends.
