Complaint Review: NORTH TEXAS TRUCK STOP - MANSFIELD Texas

I saw a truck online. I called to have them hold it, Tim said no problem. I flew to Texas to look at the truck and purchase. They provided a service to pick up, they were straight up with me. I knew going down there I would need new tires. I did not expect the scratches on the truck but it is used, and that is part of the game. I drove it home 700 miles and the truck is running strong. I thank Tim and North Texas Truck Stop. I purchased a 6.6 dirtymax. 6.0 are bad motors, most dealers wont even mess with them. Your fault for buying a bad motor. 

    I am sorry to inform any person that purchased a used Ford 6.0L diesel that you don't need a crystal ball to know what goes bad on those trucks. I am tired of reading all of the complaints filed against dealers for selling these trucks from people that can't google before they buy. I am a master certified diesel tech and I can tell anyone that asks that an egr cooler is good for about 80k. If you like Ford trucks you can have all of the bad taken off of that motor and they are great, but don't expect the worst motor Ford ever sold to be amazing or blame other people for your lack of research.

According to the main page of their web site, they close at 7:00 PM.

You had the truck inspected apparently and agreed to the "as-is" sale.  Assuming that's true, they don't even owe you $500.00. 

You can Google the Carfax buyback guaranty and see that it has nothing to do with mechanical problems.

It's too bad the truck broke but that can happen with any "as-is" purchase.  It's always a risk buying a car/truck with high mileage.

In response to your answer , that is hogwash...the company representative said that the dealership would pay for the cluster repair. Only when they found out the price of the repair did they recant and offer the $500. Your dealership says it is open until 9 pm , I called at 6 pm when I left then turned around and came back to a closed and gate shut at 6:30. Not only has the cluster gone out but the egr failed and the turbo has just had to be replaced .....Again... Now if you are keeping up the total cost of repairs made, before the second note has been paid on the truck, is $5400.00.  Oh did your inspection reveal that the truck had been wrecked or was the overspray on the rear quarter of the truck just a paint defect... Sort of sloppy inspection you have going on there... I have it all fixed now do you wanna trade...

We do not engage in deceptive practices. Our business hours are 9a-7p as
posted on our front door ad on our website. The customer had a
pre-purchase inspection performed by an ASE certified mechanic. EGR
valve failure is extremely common in the Ford 6.0L diesel engine. The
vehicle in question had 154k miles on the odometer at the time of sale.
We have no way of determining when and EGR valve will fail. A gauge
cluster failure is a mystery as well, although we did compensate the
customer in spite of the fact the vehicle had been independently
inspected and an "as-is" statement was signed at the time of sale with
no warranties expressed or implied. The Carfax Buyback Guarantee has
nothing to do with mechanical failures. Please refer to the Carfax
website for details of their guarantee and proper procedures. North
Texas Truck Stop does not offer a buyback guarantee. We regret that you
had troubles with the truck, however, the truck was inspected prior to
sale and was knowingly bought with no warranties expressed or implied
due to the high mileage. We felt we went beyond what we are required to
do by offering you $500 compensation. We do not feel it is fair for you
to then slander our name after our act of good faith.