- Report: #1331718
Complaint Review: North Van Lines - Hackensack
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Author Not Confirmed
Why?
North Van Lines
163 South St Hackensack, 07601 USA
Phone:
609-216-7602
Web:
northvanlines.com
Categories:
Business Rating:
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North Van Lines Overcharges--False Promises...Horrible Service Hackensack NJ
To start I would rather Burn all of my furniture than ever consider this company,even if it was free.
In the Process of waiting to get my stuff now. So far they have tried to change the moving date, Jacked up the amount of the estimate by over $1,400 dollars from the estimate” beware they use the word estimate strongly” even though you go over every single item, they low ball you!!! So double whatever they quote you.We started at $1,368.00 and so far now at $2867.00. As we had requested a Delivery date of 09/30/2016 it will not be delivered then, I had to contact them to get some kind of answer. They have 14 buiness days east coast and run and 21 from west to east. They told me it does not matter what date you want it or request it all they care about is making sure they follow the law. According to the US Dept of transportaion they only have 2 moving trucks, which is problay why they broker out most of there moves. Wish I had done more research, why hire this company to broker my move when I can just find the reall source, so Im paying this company to store my stuff and make some phone calls? They seem unaware of that even though it’s stated on the paperwork. They squeeze you into a hard corner. Read other reviews on google and Yelp, real reviews. There Facebook reviews seem false. Contact me with any questions and be smarter than myself and research the company you are using! Moving my mother down to Florida after having my father recently pass and have know clue what is going on! The broker out a lot of there moves, they pick up your stuff then store it and broker it. After this I was then written a very nasty Email by the COO. She emailed me several times, if anyone would like to see the full list of converstation please let me know. I cant tell you not to do buiness with this company, but like I said I would Burn all of my furniture before I ever did it again!
As of the above this is what I receive from the COO: Just one of her emails from MEME
As I have just finished responding to your initial email, I noticed you decided to post a negative review on Google that is completely and utterly false. With that being said, if your review is not removed or adjusted to reflect actual facts immediately, as we have the actual facts based on recorded conversations, emails, signed documentation, and electronically signed agreement, we will be forced to take legal action against your for libel defamation as we are fully prepared with all and any necessary evidence to substantiate our statements which will in fact prove that your review is falsified and defamatory. I have just forwarded all documentation, recording, etc. to our legal department in order to be prepared to proceed legally, if we must. I urge you to take the matter serious as defaming a business online with false information for personal gain is not to be taken lightly and will definitely not be in your best interest as I have mentioned, documentation and recording of the actual facts will prove your statements are in fact FALSE
