- Report: #1327214
Complaint Review: Norton Antivirus - Internet
Reported By:
Darrell Baker -
Memphis, Tennessee, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Norton Antivirus
Internet, USA
Web:
N/A
Categories:
Business Rating:
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Norton Antivirus Symantec Automatic renewal for licenses not in use. Internet
I recently noticed during tax preparation that there were an unusual number of automatic renewal charges on my Ameican Express business account from Norton. Upon further research I learned that a firm with 15 computers is paying for a total of 22 Norton Anti Virus licenses using automated renewal. An additional licnese for 5 machines and another for 3 machines are on top of that. Obviously, Norton was collecting for software that was not being used by anyone.
The bottom line is that when using automatic renewal with Norton, you cannot trust the seller to provide license billing support. Norton renews automatically whether the license is in use or not. Its not that they can't tell that the licnese is in use. They obviously have the ability to screen out such duplicate charges. They choose not to do so until the customer figures out what is going on. Then refunds are limited to 60 days. They make quite a profit if you don't catch them for a year or two with 10 ghost licenses at $50 each or more. I have seen it argued that a customer is at fault when they don't audit their own computer programs. This is probably true. Being too trusing is naive. My firm dropped Norton.
