- Report: #602976
Complaint Review: Norwalk Power Equiment Company - Internet California
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Author Confirmed
Why?
Norwalk Power Equiment Company
Internet, California, United States of America
Phone:
Web:
www.norwalkpower.net
Categories:
Business Rating:
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Norwalk Power Equiment Company I placed an order on may 5,2010 and they took my money right away.I called them on may 12 to check were my order is.never got back to me.i again called on may 13 and left a message were is my order. Internet, California
They treat customer like a peace of dirt..are very unfriendly.could care less if they sell you anything and don't care when they get it to you...i dealt with a person name scott he is a real big jerk.i ask to speak to someone else a boss and he says he is the boss..he is just a real jerk that dosn't treat customers good.no one should buy anything from this company because they don't care about anyone and they will treat you real bad.
2 Updates & Rebuttals
Bernard
norfolk,New York,
U.S.A.
NORWALK POWER EQUIMENT
#2Author of original report
Fri, May 14, 2010
THERE WAS NO ALERT AT CHECK OUT.SCOTT TREATED LIKE I WAS APIEACE OF DIRT.I DIDN'T CURSE HAT HIM.I WAS UPSET AT THE POOR CUSTOMER SERVICE AND HIS ATTUDE TOWARDS ME.HE PROMISED TO CALL ME BACK ON THE 12 AND NEVER DID,I HAD TO CALL AGAIN ON THE 13..ALSO IF I WOULD HAVE NEVER CALLED I WOULDN'T NEVER KNOWN THAT HE DIDN'T HAVE MY PART AND HE DIDN'T EVEN KNOW WHEN HE WAS GETTING IT.THEY TOOK MY MONEY FOR MY ORDER AND CHARGE MY CARD ON THE 5TH BUT DIDN'T HAVE MY PART..JUST A REAL BAD EXPERENCE..I WOULD NEVER RECOMMEND THEM TO ANYONE AND SCOTT IS A REAL BAD PERSON CAN'T DEAL WITH CUSTOMERS PUT HIM OUT BACK SOMEWHERE.
Norwalk Power Equipment Company
Norwalk,California,
United States of America
We do value customers.
#3REBUTTAL Individual responds
Fri, May 14, 2010
I did speak to Mr. Lanning today on the phone. He called regarding his parts order. During his checkout our system alerted him that it could take 7 days to ship his order as it did have an item out of stock, which he had to check to acknowledge that he read. He was informed that one part on the order would ship Monday (today is Thursday) at which point he started cussing at me.
I explained that I would refund the order immediately to him as he was not satisfied with the date. I was polite, did not interrupt Mr. Lanning as he cussed, I immediately refunded and cancelled the order. I also appologized for the delay.
