Linda
Flagstaff,#2UPDATE EX-employee responds
Tue, October 10, 2006
I worked for NCL as an at-home agent in Phoenix,Az. I never felt they didn't care for their employees or the customers. During training it was stressed how important all of us were. In fact, to show how much they cared for us as employees, all of the Phoenix agents were flown by NCL to either LA or San Francisco so that we could also see the Pride of America when it started sailing. During the whole time we were on board all the employees there treated us so well. And they knew that we were also employees so there was no need to fake being nice. As for the advertised prices on certain cruises, we were given the ad and then shown where it could be located in the system. If an outside agent couldn't find an advertised sailing all they had to do was call in and ask. As for the customers, there were times when I would spend hours on the phone with someone because they didn't know when they wanted to go or they wanted the price for every cruise for an entire month. When I complained to my supervisor about all the time I felt was wasted doing this, I was reminded that the customer is who is important and to do what they asked. I only worked there for a few months,because of personal reasons not the company,but during that time I never saw what you are claiming.