- Report: #824863
Complaint Review: NSource Services Inc - Tampa Florida
Reported By:
Righteous1 -
Deiderville, Other, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NSource Services Inc
Tampa, 33610 Florida, United States of America
Phone:
813-639-8152
Web:
www.blackbookoffer.com
Categories:
Business Rating:
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NSource Services Inc Blackbookoffer Deceptive Mailer Tampa, Florida
NSource is a "overseer" for sourcing business's to create a one stop call center for fielding business opportunities. The Problem goes as follows:
A person receives via postal mail an"Offer" for a "FREE" quote on a vehicle based on the BLACK BOOK VALUE. This is where the www blackbookoffer.com comes into play. It is asked that the person use the "ACCESS CODE" to enter the website. Once on the site, it turns into a plethora of Personal data gathering from Social security number, to address, to birthdate. It then goes on to ask your wage/income . If you proceed, it then tells you that a DEALER will be in contact with you for a loan. You are NOT made aware at any point that you are applying for a loan or that your information is basically not secured.
The "catch" is to get you to fill out even a small amount of information to "datamine" and use your Personal Identifiable information.
You technically DO Not get a Blackbook value for the car you are inquiring about, instead they get your information to do with at will, all because you read a mailer that said "Free" Black Book Offer. Be forewarned, Never give out your personal information to a website unless its secure and legitimate.
The Website has no contact info, so I had to gather this information from the Whois site. They use Godaddy to hide behind. So in this manner you are being ripped off by having your identity and personal information gathered without fullfilling the offer or asking YOUR permission to pull a credit report.
A person receives via postal mail an"Offer" for a "FREE" quote on a vehicle based on the BLACK BOOK VALUE. This is where the www blackbookoffer.com comes into play. It is asked that the person use the "ACCESS CODE" to enter the website. Once on the site, it turns into a plethora of Personal data gathering from Social security number, to address, to birthdate. It then goes on to ask your wage/income . If you proceed, it then tells you that a DEALER will be in contact with you for a loan. You are NOT made aware at any point that you are applying for a loan or that your information is basically not secured.
The "catch" is to get you to fill out even a small amount of information to "datamine" and use your Personal Identifiable information.
You technically DO Not get a Blackbook value for the car you are inquiring about, instead they get your information to do with at will, all because you read a mailer that said "Free" Black Book Offer. Be forewarned, Never give out your personal information to a website unless its secure and legitimate.
The Website has no contact info, so I had to gather this information from the Whois site. They use Godaddy to hide behind. So in this manner you are being ripped off by having your identity and personal information gathered without fullfilling the offer or asking YOUR permission to pull a credit report.
2 Updates & Rebuttals
Righteous1
gg,Pennsylvania,
Delayed answer
#2Author of original report
Fri, August 02, 2013
1: there was no printed phone number on the mailer ONLY a web address and a Code to enter.
2: This original post started in January of 2012. And now a response 17 months later?
3: The remedy or supposed changes are too little tooo late.
4: As an old farmer would say, placing saw dust on BS doesnt change the smell of the BS it just makes it easier to pick up and throw.
Brian
Tampa,Florida,
Response
#3REBUTTAL Owner of company
Thu, August 01, 2013
Thanks for bringing your concerns to my attention. We run several marketing programs, and a black book program is indeed one of them. In all of our programs, the endgame is to connect people who need a car with a dealer who can sell them one, but to be clear: we never run your credit. I am the director of development, so I am absolutely certain that we aren't even equipped for it.
The dealer can run your credit if you consent to it later on, in their own system, most likely with you present in person.
After doing a little research, I figured out that the blackbook program was originally intended to be used with our phone system. I just confirmed that if you call into the phone system, everything works as expected and you do indeed recieve your black book details.
The web channel you went through was added to our system seperately from the black book program, and was apparently never retrofitted with the black book functionality. I think the idea was that this was a generic / last ditch method of interacting with people who do not have access to a phone. Clearly, this line of thinking is off base for multiple reasons. I'm going to make sure this gets added to our development roadmap along with a slew of other improvements to the web portal.
