Tonewheel
Naperville,#2Consumer Comment
Tue, May 19, 2009
In 2000, we had our deck completely stripped and refinished by Deck-Tech. It lasted for 5 seasons. When it came time to re-do the deck, we obtained numerous quotes and this time went with Nu-Again. Big mistake. The prep work was substandard. The sanding process seemed to be done well, but the deck was not swept clean of the sanding debris. None of the nail pops were remedied per the proposal. And the stain was applied using a spray gun, which is the most inefficient method of application. Nothing was back-rolled or back-brushed. There was significant overspray on the house and our air conditioner unit. Ground plants surrounding the deck were also not covered properly, and many of the wound up dying. They always took my phone calls, but empty promises were all we got. The deck looked fine for one summer season. After the winter, it became apparent that the stain had not taken due to poor prep work. The next summer, we had Deck-Tech come back out to re-strip and re-stain/seal the deck. Note that I am not promoting Deck-Tech, as I am certain that there are many good and reputable firms that can provide this service. Final note. It seems that the rebuttal on this thread is less than genuine. A simple name search on ussearch.com indicates that there is no "Claire Foster" in St. Charles, IL, nor has such a person lived there in recent years.
Claire Foster
St Charles,#3Consumer Comment
Sun, June 15, 2008
I have been a customer of Nu Again for years, as have several of my neighbors, both for cleaning and refinishing. A freind has family member who works for the company and told us about this site and the complaint, and I wanted to offer my own experience. I have had reason to offer negative feedback over the years regarding a variety of products and services, but was always more than pleased with Nathan and his employees. I guess you could sum it up to say that the experience described was very surprising to us because our own experience was about as opposite as could be described. When each of us had repectively called Nate for various services over the years, the response was quick, and the work was delivered exactly as promised. We had one mix up on stain color and the crew went to amazing lengths to fix it on time for a party we were having. Most of our neighbors said that they had never seen a group of workers hustle like the Nu Again crew, and Nathan came out several times himself to inspect and supervise. The care that has been taken in our work and that of the neighbors we sent to him over the past six years has been detail oriented and conscientious to a point that really impressed us. Whenever we called the office to pressure Nate or his secretary to hurry up an already expidited detail, we were met with an almost comical degree of polite desire to please. We shared the complaint with customers to whom we had recommended Nathan over the years and they were as surprised as we were. While everyone who has enjoyed his nearly manic effort and attention to detail as satisfied customers here in our neck of the woods hopes that the disgruntled customer recieves satisfaction, we also want to applaud the entrepreneurial spirit of young local enterprises who strive hard to build a family business. We know that Nate provides jobs for his family members and other young men and we have overheard his employees speaking in glowing terms of his lovely wife and children. We hope that he takes the feedback in the complaint to heart but is not overly discouraged since we and many of our associates intend to continue to use and recommend him for years to come.