- Report: #1382363
Complaint Review: Nuavive Skin - Santa Ana California
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Author Not Confirmed
Why?
Nuavive Skin
PO Box 5260 Santa Ana, 92704 California, USA
Phone:
8886614611
Web:
Nuavive Skin
Categories:
Business Rating:
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Nuavive Skin EEl TryFitness Trail Ordered product based on advertisement. Contacted thru e-mail within 14 day period to cancel membership and orders. Was told phone cancellation was only valid procedure for cancellation. Offered to return product. Was informed that product was an FDA product that could not be returned opened or unopened. Santa Ana California
Ordered product based on advertisement.
After placing order, receiving it and started using it. I did not see instant results as promised in advertisement. I decided to cancel any further shipments and memberships.
Forwarded e-mail Customer support within the 14-day period. Return response e-mail suggested I 'call to verify my personal information'. Did not indicate that the e-mail was not included as contractual 14-day process.
Called to cancel several days passed 14-day period assuming that the e-mail validated my 'contact within 14-day', period.
was told that it did not and I was would not be reimbursed.
Spoke to several individuals, including a supervisor, who refused to give me additional contact information on the company who contracted their call center to process orders.
