- Report: #1379478
Complaint Review: Nuavive - Internet
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Author Confirmed
Why?
Nuavive
Internet, USA
Phone:
877-331-3053
Web:
Nuavive.com
Categories:
Business Rating:
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Nuavive Nuavive Anti Aging Serum Their Cu!stomer Service will age you 10 years Internet
It's not enough to read the Terms and Conditions anymore (which some of us still do).... I ordered two products from Nuavive. According to my credit card and the USPS tracking, Item 1 was charged and shipped the next day. Item 2 was charged two days after order and shipped next day after order. These products are supposed to have a 14 day free trial.
So for simplicity's sake... Say I ordered both products on the 1st. Item 1 ships on the 2nd and item 2 ships on the 2nd. (They charged me separate shipping fees but sent them both in the same package) It "seems" logical that since they are using USPS to track the packages they would know I received them on the same day (4 days after I placed the order) so we will call that the 5th.
You would think the free trial would begin on the day the customer received the product making my beginning trial period on the 5th not the 1st. But no. On the 16th I was hit with two charges approximately $90 & $95 in addition to the $4 and $6 already paid for shipping.
I called customer service to dispute this and make sure I cancel any future shipments. No can do. They did cancel any future shipments (after trying to sell them to me at a discount) but refused to even listen to me. I asked to speak to someone else and was told they would only tell me the same thing and since I was taking up too much of her time she was going to disconnect, and she did. She hung up on me.
I called back to get another cs rep and explained to her what 14 days from the ship date would be. She said according to the Terms, Trial period begins on the date you place the order. Not the cc charge date, not the ship date, not the received date. Hmmmm....
I was offered a discount for the $90 and $95 charges, which I ultimately accepted solely because when I offered to return the product, they offer no returns, it's not satisfaction guaranteed, and typically no refunds.
The terms are misleading. I feel as though I was entitled to a full cancellation and full refund of the $90 and $95 charges because I contacted them 14 days from when the product left their facility. And if we want to pick nits, that 14 day trial should not technically begin until they have confirmation from USPS tracking that the product has been delivered and the customer can actually use it for 14 days.
It makes me curious though; if someone never received their product, say the mailman delivered to the wrong address and the neighbor just chunked it, would the customer still have to pay for it?
The frustration and 45 minutes of my day spent going round and round with these uncooperative people they call customer service has definitely given me need for an anti-aging cream, but I won't use theirs.
