- Report: #1378258
Complaint Review: Nuavive - Internet
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Author Confirmed
Why?
Nuavive
Internet, USA
Phone:
888-572-0156 & 888-582-72
Web:
nuaviveskincare.com
Categories:
Business Rating:
(0)
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Nuavive Nuavive Skin & Eye Cream Fine print con job Internet
Saw the ad for this product developed by Joanna Gaines. Thought I'd give the sample offers for skin and eye cream a try. Having to only pay $4.95 and $5.95 for shipping I thought "What could I lose?" First off, I had to shake my head when the products arrived packaged together and the shipping total was no more than $3.00. Red flag #1.
I didn't get a chance to try the product right away.
Then, a few weeks later, I found a charge on my bank account for $94.57 that listed the company as "NUTRIHEALTH8449652886 844-9652886 NV". Since I didn't recognize the name or number I called my bank and they said it was for the same company that I had made a $4.95 and $5.95 charge to. That's when I knew it was for Nuavive Derma.
So, I called the 844-965-2886 number listed and got a messge that said the toll free number was "unassigned". So this company is listing a fraudulent phone number??? Red flag #2.
Luckily, I hadn't tossed my packing receipt out. It listed two separate toll free numbers, one for the skin cream and one for the eye cream. I called the one for the skin cream and spoke to a gal who sounded like she was working out of her house -- no background noise you'd expect coming from a business with multiple employees. She was sort of pleasant, but stubborn about no refunds. She said the website had a statement about being over 18 and agreeing to having 15 days from purchase to cancel the order or then being charged $94.57 for the product I received. She then had the audacity to say "Beauty isn't cheap," and then she tried to sell me more products!!!
I told her I didn't want more products and I didn’t want a membership or monthly charge: I wanted the $94.57 refunded back to my account because I only authorized the cost of the shipping. She said the best she could do was to refund me $33.10. Red flag #3. (No doubt that's what the product actually costs and the rest is pure profit for Joanna Gaines and her company cronies.)
We went around in circles for a few more minutes then I hung up on her out of total frustration. A few minutes later she called back (I didn't pick it up) to give me the order cancellation number. Interestingly, her phone number showed up as coming from Pittsburgh. Red flag #4 (since the toll free number listed on my bank account had 'NV' for Nevada next to it).
I would strongly suggest that you DO NOT do business with this company or purchase this product. Any company that offers "free samples" for the cost of over-priced shipping and then hides behind small print to drain more money from you is not worth your time.
And Joanna Gaines you should be ashamed of yourself for being involved in such a scam. SHAME ON YOU!!! You have lost all credibility with me.
