Complaint Review: Nufic - Jacksonville Florida

I still currently work at this job so I can not disclose any client information as to bank names,insurance companies, or my place of business. However, I can say that if NUFIC accessed your account w/ the bank to charge you for the insurance-your bank has a business relationship with NUFIC and hired a call center totell you about this insurance policy. You took the free year of insurance obviously you had to give information or talk to someone how else would they cover you for the insurance. They can not enroll anyone without their permission per insurance commission rules and regulations.  come policies come with a 30-60 day or even a year  review period in which depending on the policy  be fully covered,but then you have to call and cancel the policy during that free period or else it does get charged to your account. Which we are required to tell you on the phone as well as the Insurance Agent we transfer the calls to. The call center/telemarketer does not have to ask for your account information,your YOUR BANK  gives it to NUFIC when you don't call to cancel the policy but only after your review period ends.That's the whole point of their business relationship.All these calls are recorded in our call center just for this purpose, as soon as the call gets transfered to a Licensed Insurance Agent the call is then recorded and the agent even has to ask for permission to record. All responsed have to be a clear "YES" or they cannot continue because of it being recorded. Part of the Agents script is.....you do understand that you do not have to give us your account information to be billed, after the -review period the cost of $--.00 will be billed to your -----account unless you call to cancel is that the way you understand it?Is that a "yes"?

75% of our calls are listened to on a daily bases whether by the Bank representitives(which can listen in on our calls at any time called a "session" as well as the Ins. co to be sure that we are following the procedures/ the law in dealing with insurance. I'm sure that there are some scams out there but from what you're referring it sounds legitimate. I'm sure that since everything we do is computerized there can be errors, as with everything but we do have customers that repeatedly do business with us and have had no issues at all with our business. You just really have to understand the call centers rules and regulations as with the DO NOT CAll list,but that's another book. I don't beleive this was a so-called scam...but a legitimate sales call on behalf of the bank that wasn't taken serious. You usually receive the flyers on this stuff w/ your bank statement as well, it's because they have a BUSINESS RELATIONSHIP.

I used to work with NUFIC, and I hated it. The job itself was not what bothered me, it was how i felt morally after a day's work.

I'm sure most of you remember AIG and all of the issues tehy went through. They have basically re-named themselves and now go by NUFIC (National Union Fire Insurance Company). If you ask one of the Customer Service representatives if they are AIG, you will recieve a workaround/ oddly-worded answer. 

NUFIC can get your information several different ways. If you call to order "My Baby Can Read" from a television ad, you will be "enrolled". Often, it will be hidden in your mortgage payments. In my time their, I witnissed people finding out they had been charged monthly for the past 2 or 3 years without any knowledge.

When I first started with NUFIC, I discovered that I had a "Family Policy" running for 4 months by the time of hire. I am not married, nor do I have any children.

I am no longer with the company, but I cal their customer service from time to time just to make sure no more policies have been set in place without my knowledge. I advise everyone to be cautious when dealing with this company. They state that in order to get more than one months refund, you need to contact corporate. While with the company, I was informed that only on very rare occassions are the requests acknowledged or honored.

-Stay Smart, America!

I am a CMR/telemarketer. I still currently work at this job so I can not disclose any client information as to bank names,insurance companies, or my place of business. However, I can say that if NUFIC accessed your account w/ the bank to charge you for the insurance-your bank has a business relationship with NUFIC and hired a call center totell you about this insurancepolicy. You took the free year of insurance obviously youhad to give information or talk to someone how else would they cover you for the insurance. Most due come with a 30-60 day or even a year free of charge review period in which youmay befully covered,but then you have to call and cancel the policy during that free period or else it does get charged to your account. Which we are required to tell you on the phone as well as the Insurance Agent we transfer the calls to. The call center/telemarketer does not have to ask for your account information,your bank gives it to NUFIC when you don't call to cancel the policy butONLY after your review period ends.That's the whole point of their business relationship.All these calls are recorded in our call center just for this purpose, as soon as the call gets transfered to a Licensed Insurance Agent the call is then recorded and the agent even has to ask for permission to record. All responsed have to be a clear "YES" or they cannot continue because of it being recorded. Part of the Agents script is.....you do understand that you do not have to give us youraccount information to be billed, after the -review period the cost of $--.00 will be billed to your -----account unless you call to cancelis that the way you understand it?Is that a "yes"?

75% of our calls are listened to on a daily bases whether by the Bank representitives(which can listen in on our calls at any time called a "session" as well as the Ins. co to be sure that we are following the procedures/ the law in dealing with insurance. I'm sure that there are some scams out there but from what you're referring it sounds legitimate. I'm sure that since everything we do is computerized there can be errors, as with everything but we do have customers that repeatedly do business with us and have had no issues at all with our business. You just really have to understand the call centers rules and regulations as with the DO NOT CAll list,but that's another book. I don't beleive this was a so-called scam...but a legitimate sales call on behalf of the bank that wasn't taken serious. You usually receive the flyers on this stuff w/ your bank statement as well, it's because they have a BUSINESS RELATIONSHIP.