Complaint Review: nutrallifebrands.com - Nationwide

Nutra Life Brands is refusing to issue me a full refund for their Garcinia Cambogia and Detox Max products, after using deceptive advertising practices to lure me in.

Here's what happened- On May 31st, 2015, I was on a website, and I thought that I must have accidently clicked on a link in the sidebar (now I know that I was hijacked), because I was redirected to another website with information about Garcinia Cambogia, the weight loss supplement.

Now, I'm not one to try diet pills or fad weight loss products, because I believe in a healthy lifestyle and working out for effective weight management. However, this one caught my attention because it was comprised of all natural ingredients, such as herbs, minerals, etc... So, it was basically a supplement, rather than chemicals. The other thing that peaked my interest was the fact that they said you could try the product for "free" for 30 days, and you would simply have to pay for shipping ($6.95) per bottle- a small price to pay for something that may or may not work, but didn't appear to have ingredients that would harm anyone.

I clicked on the link to check it out even further, and the landing page for Nutra Life Brands appeared. There was no mention of a payment on either page, other than the shipping charge. I also received Order Confirmation emails for each product, as well as a Shipping Confirmation email, and none of the 3 emails contianed any information regarding additional charges or being signed up for a "monthly membership" for the products.

I will say that I received the product as agreed, and within a few days time. However, that is where their reputable business practices end.

After receiving my bank statement in June, 2015, I realized that the company had charged me an additional $79.68 for the Garcinia Cambogia and she said I will have another charge for the Detox Max. I contacted the company immediately, and explained that I did not agree to additional charges, nor was I informed of additional charges that would take place.

I was told, by the customer service rep, that I was being charged for the "product in my possession". Of course, I asked for an explanation, and she explained to me that the "trial offer" was only for 14 days of product,  She also said that this was explained in the "terms and conditions" section of their site.

An argument ensued and she offered only a partial refund of approx $39.84 per bottle. I explained that this was not sufficient, considering that they had deceived me. She denied that this is a scam, and refused to refund any additional amount, so I told her that I would take it up with my credit card company.

By the way- I only ended up using the products for 2 days because they made me sick. I initially thought that it was something I ate, or that I was getting the flu that's been going around, but when I discontinued the product on the 3rd day, I felt 100% better.