- Report: #112427
Complaint Review: OAN Service - Internet
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Author Not Confirmed
Why?
OAN Service
www.oanweb.com Internet, U.S.A.
Phone:
800-892-8424
Web:
N/A
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OAN Service billed fraudulently Internet
Voicemail monthly Fee of $20.55 appeared on my phone bill which I never used or requested.
Called two 1-800 ph number provided on my bill, once in the morning and another in the late afternoon of a day, (1-800-892-8424 and 1-800-944-9646), voicemail comes on any time as "our office is closed, our office hours are 9 am to 4:50 pm Eastern time. If you wish to e-mail us, our address is [email protected]." I e-mailed, too... but no reply.
Oan Service tapps into your phone bill somehow and leaves victims nowhere to resolve this charge of $20.55 (Premium VoiceMail Monthly Fee Aug 27...$19.95 + 3% Federal excise tax or $.60). This fraudulent billing should not be allowed!
Ellen
Honolulu, Hawaii
U.S.A.
Called two 1-800 ph number provided on my bill, once in the morning and another in the late afternoon of a day, (1-800-892-8424 and 1-800-944-9646), voicemail comes on any time as "our office is closed, our office hours are 9 am to 4:50 pm Eastern time. If you wish to e-mail us, our address is [email protected]." I e-mailed, too... but no reply.
Oan Service tapps into your phone bill somehow and leaves victims nowhere to resolve this charge of $20.55 (Premium VoiceMail Monthly Fee Aug 27...$19.95 + 3% Federal excise tax or $.60). This fraudulent billing should not be allowed!
Ellen
Honolulu, Hawaii
U.S.A.
1 Updates & Rebuttals
Masako
Honolulu,Hawaii,
U.S.A.
Oan Service (USA voice mail) billed without my authorization - Hopefully resolved...
#2Author of original report
Wed, October 13, 2004
I called my local phone company, Verizon. First they said they could not do anything. I explained that I did everything I could do; called two ph #s listed on the billing statement, e-mailed and all. I told Verizon about their fraudulent activitis listed on this site, meaning this is not only me. A lady from Verizon was very nice. She talked to her supervisor and after a loo~ng hold, she came back and said "Verizon will take off this billing." I heard from my para-legal friend as follows: If you did everything to remove your UNAUTHORIZED bill and turned out unsuccessfully, then your local phone company by law, must assist you. Insist that they need to assist you by law since billing/charge shows on their letter head. Today, I received an e-mail from USA Voice Mail as "Please be advised that the service has been cancelled and credit(s) have been issued back to your telephone company. Please allow 1-2 billing cycles for the credit(s) to appear. Thank you; Customer Service" I do hope everything is ok and I pray for other victims.
