- Report: #436586
Complaint Review: Oasis Resort Casino - Mesquite Nevada
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Oasis Resort Casino
897 W. Mesquite Blvd. Mesquite, 89027 Nevada, U.S.A.
Phone:
702-346-2746
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Oasis Resort Casino OASIS RESORT- desk lady with an attitude. Stay in Vegas or drive onto St. George Mesquite Nevada
Because the Better Business Bureau is virtually GOOD FOR NOTHING, I'm forced to take out my anger here on Ripoffreport. So here goes.
I am appalled at the level of service received and by the attitude executed by the desk clerk only known to be as Casey or perhaps Kacey.
Late Thursday evening, February 26th 2009, Three of us drove in from Phoenix headed to Salt Lake City. Having made the trip several times, I usually sleep in Mesquite, twice before (but never again) at the Oasis. We arrived and proceeded to the desk. The clerk, who did not smile or remotely acknowledge our presence looked up with a blank cold face. I asked if there were vacancies and she quickly responded yes, but it was $65, as opposed to the ADVERTISED $24.99 room rate for Sunday through Thursday advertised on several billboards. My partner in the group quickly noted that that was false advertising and again coldly she responded that the hotel was %90 closed down because of the economy and she wouldn't honor it. No hello, no sorry, no thank you for stopping in. She was the absolute WORSE customer service oriented employee I have ever come across.
In today's trying times, and with people needing job, I'm floored that Casey not only be allowed to work with such an attitude but that she's in a supervisor's position. Not only will I never go back to the Oasis or its sister hotels, but I will quickly spread the word about the crude service we received, not to mention the false advertising.
It was explained to us that the billboards were coming down soon; well if that's the case then perhaps the new $65 rate should not apply until those billboards come down, because that is not proper business ethics.
Thank you, Ripoffreport, for allowing me to write about my troubles with the Oasis Resort. I drove to St. George that evening and spent my money at a budget-type hotel where the desk clerk greeted me and was glad to take my business.
Ethan ****
Phoenix, Arizona
U.S.A.
I am appalled at the level of service received and by the attitude executed by the desk clerk only known to be as Casey or perhaps Kacey.
Late Thursday evening, February 26th 2009, Three of us drove in from Phoenix headed to Salt Lake City. Having made the trip several times, I usually sleep in Mesquite, twice before (but never again) at the Oasis. We arrived and proceeded to the desk. The clerk, who did not smile or remotely acknowledge our presence looked up with a blank cold face. I asked if there were vacancies and she quickly responded yes, but it was $65, as opposed to the ADVERTISED $24.99 room rate for Sunday through Thursday advertised on several billboards. My partner in the group quickly noted that that was false advertising and again coldly she responded that the hotel was %90 closed down because of the economy and she wouldn't honor it. No hello, no sorry, no thank you for stopping in. She was the absolute WORSE customer service oriented employee I have ever come across.
In today's trying times, and with people needing job, I'm floored that Casey not only be allowed to work with such an attitude but that she's in a supervisor's position. Not only will I never go back to the Oasis or its sister hotels, but I will quickly spread the word about the crude service we received, not to mention the false advertising.
It was explained to us that the billboards were coming down soon; well if that's the case then perhaps the new $65 rate should not apply until those billboards come down, because that is not proper business ethics.
Thank you, Ripoffreport, for allowing me to write about my troubles with the Oasis Resort. I drove to St. George that evening and spent my money at a budget-type hotel where the desk clerk greeted me and was glad to take my business.
Ethan ****
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Ethanlawrence85
Chandler,Arizona,
U.S.A.
Black Gaming condones Casey's Bahavior
#2Author of original report
Wed, July 29, 2009
SO after several months of not hearing anything I decided to go ahead and follow up on my complaint. As you would have it, I got the run-around. What I want is simple; a company response which professionally says YES we feel there was an error on our hote's part or NO, we feel nothing of the sort has occured. If Black Gaming doesn't even have this as a standard of Business Ethics, I'm saddened for them. Granted, it was my mistake to use the Better Business Bureau because they stupidly processed my legitimate complaint as a comment in which Black Gaming was not obligated to reply to. The only answer I simply got today was that the situation was handled "internally" and "confidentially". And we all know, especially Black Gaming, that this means little to nothing was done about this horrible, awful employee named Casey who works for them; they are protecting her and her unprofessional attitude towards individuals whom she percieves as different or who she doesn't want in her hotel lobby. It's ok, I get it. I will be writing to other organizations regarding this to hopefully shed more light on the fact that Casey sent us away that evening to St. George and cost the hotel money we would have gladly spent there; Apparently Black Gaming condones this and that is truly sad.
