- Report: #554696
Complaint Review: o.c. imperial motors - Internet California
Reported By:
ginger francisco -
la palma, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
o.c. imperial motors
7499 orangethorpe ave buena park, ca 90621 Internet, 920621 California, United States of America
Phone:
714-782-7138
Web:
www.ocimperialmotors.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
o.c. imperial motors amin auto group i just bought car 2 mos ago engine broke,timing belt, charging me alot of money to repair,people not cooperarative Internet, California
i bought a used car on this company went back 3 times only light adjustment was fix. engine light was on i went back 3 times for this engine light they said it was just the gas tank not to tight. my warranty expired after one month. we drove the car for another 3 weeks. jan. 5 my car just stop and i have towed and get a cab and spend more than a hundred dollars. my AAA is only 7 miles covered. this is like 17 miles from their auto dealer. the salesman said not to worry he will help me fix it. He telling me to call back or he will call back but never did. I talked to the owner to at least lend me acar so i could go to work. but he said he cannot do anything for me. my car stay in their repair shop for 7 days now and they said they will charge me 350 dollars to change timing belt. i really need my car so i said ok fix it, and i will pay them. today iwent there again and they said the whole engine need to be change and maybe they can get a whole engine for $600 more.. I finally told them to put everything back and i will have my car tow at my mechanic. this company has a very poor service. people cannot speak english well and they give you the run around.
2 Updates & Rebuttals
ginger francisco
la palma,California,
United States of America
oc motors fix my problem
#2Author of original report
Thu, February 25, 2010
oc imperial manager arrange for the car to be fix it will cost $1,800 so $900 on my part which i will pay in installment. I am reporting this because at least i got some help from this auto dealer. and hopefully everything will be okay. thank you ripoff report
aag
buena park,California,
United States of America
Customer service offered
#3UPDATE Employee
Tue, February 09, 2010
First let me state that the customer is the one who doesnt speak fluent english i am the sales person involved in this transaction and i am the one born here in the united states. Second they had this car for several months and drove the car without oil and water and overheated the vehicle. I offered to help them fix the car at our cost low labor and parts rates. They wanted me to cover the total cost due to their negligence.Also i dont have loaner vehicles and offered them a shuttle every time needed. Lastly they came to me and i fronted the monies to fix the car and made them low monthly payments as they couldnt afford anything . I havent seen a dime they are driving the car now as i paid upfront for repairs i wait to be reimbursed. My customer service was always there for them .Engish is my first language not theirs.I wish them well and i went beyond what needed to be done........jax
