Complaint Review: Ocean Air Care. - Los Angeles, Orange County, Ventura County, Santa Barbara, S California

I had a $ 49.99 coupon for cleaning dryer vent and air ducts for a 700 sq ft condo.

Ethan did blow out the dryer vent and air vents.

Ethan opened furnace said he saw rust & mold in the furnace unit which would cost $325. I agreed to the service. Many of items checked on the list were not done.

Ethan next told me I needed a $650 Germicidal UV Cleanser that it would end dust, pollens, mold and viruses.

I said I was very sick. I am considered most severely disabled by the state of CA.

I had been out of work since Oct 2008. I explained the type of viruses I had lived in my blood the UV light could not help.

I was reading the literature he gave me. It stated air had to flow through the system.

I explained I do not run my AC or heat due to the cost of electricity. I could not afford more bills. His exact statement was just let it sit there then.

Instead of taking the unit out.

Also it is the filter that cleans the dust & pollen not the UV light.

I spent the next week trying to reason with the general manager Joe who stated he would help me. He stated diagnosing my multiple medical illness without a MD degree and told me how the UV would help. I asked for his email so I could send my medical history. Joe said his email was [email protected]. I emailed my entire medical history and some photos of what dealing with this company had caused. It was humiliating to send my entire personal medical history to proof I was not a liar.

Joe stated he could have someone come get the $650 unit.

Ocean Air Care would keep the $450 unit give me $150 refund. I went over and over that I didn't use the furnace. Also I had been told my electric bill would only increase by $2 month. I called So CA Edison was told if I started running the unit my electric bill would be significantly more.

I requested that the unit be removed and added to their IRS business loss.

I was connected to one of the owners vacationing in Europe that refused to help me, make any exceptions or compromises. I agreed to pay $325 of non service but to please take I was reading the literature he gave me. It stated air had to flow through the system.

I explained I do not run my AC or heat only maybe 2 times a year due to the cost of electricity I could not afford more bills. His exact statement was just let it sit there then. Instead of taking the unit out. Also it is the filter that cleans the dust & pollen not the UV light. I spent the next week trying to reason with the general manager Joe who stated he would help me. He stated diagnosing my multiple medical illness without a MD degree. I ask him for his email so I could send him my medical history. He gave me [email protected]. Joe stated he could have someone come get the $650 unit. Ocean Air would keep the $450 unit and give me $150 refund. I went over and over that I didn't use the furnace. Also I had been told my electric bill would only increase by $2 month. I called So CA Edison who told me if I started running the unit my electric bill would be significantly more. I suggested the unit could be removed and added to their IRS business loss. I was connected to one of the owners vacationing in Europ. He refused to help me or make any compromise. I was agreeing to pay the $325 of non service but to please get the unit and give me my $650 or even $450 since Joe said gas and restocking fee was $150. I said this was a senior citizen complex of 88 units I could give a positive or negative report. I was sure other people would get the dryer vent cleaned but I didn't want them riped off. There is no compassion, humanistic characteristic quality at this company. I asked it they would do this to their elderly sick mother. I was told it was a business. I could take them to court. My story is not unlike the others posted about their experience with Ocean Air Care which doesn't care

Lee

Torrance, CA, California

U.S.A.