Complaint Review: Ocean Hunters - Doral Florida

Hello, again I am sorry to hear that you have had an issue and we are sorry for the inconvenience. We have guaranteed we will fix any issues. please contact the shop immediately so we can correct the situation right away. Thanks!

My Padi Diver Card, which was issued by Ocean Hunters AND picked up at Ocean Hunters is NOT accepted or valid at the local dive shops!! The card I was issued has 11 digits Diver No. (PADI Diver No. are 10 digits long). See: http://www.padi.com/newsletter/02380464/images/Card_mock_up.pdf

I demand a refund!

 So how is it that I received a PADI certification card from you?!!??!!? From your own hands! Especially since you are telling me you are not a PADI shop but thats what you "certified" me in and thats the card you gave me. I guess the card made itself! Which still isnt in their system by the way. Pure BS

Again, I am terribly sorry that you had a bad experience and we have promised that we will do anything that you feel will make it right. We are undoubtedly not "creating fake certification cards" in our shop. We stand behind everything that happens in our shop, and if you have an issue, we will do everything in our power to accomodate your issue and correct if necessary. Thank you.

  I have to give it to you, you definitely have a way with words.

Its one thing saying you are not and have never been a PADI dive shop in any way and its another thing when you are creating FAKE PADI cards in your own shop and handing them out. Is that an "accident" also? You accidentally created PADI cards with fake diver numbers and your instructor number under someone elses name?

Give it up man. You and your company are a complete scam. Thankfully PADI is contacting the region and telling them exactly who you are and to avoid letting people dive that got certified by you. Which is great! They are probably saving lives in the process.

Again anyone that doesnt believe me call Pat Fousek in PADI legal department 1-800-729-7234  x2326 All you have to do is say Abdiel and they know EXACTLY who you will be talking about. Actually "egregious" is the word she used. Thats all i gotta say.

I am disappointed to hear you had a bad experience at our shop. We have strived to serve our customers with only the best.

As far as the allegations presented in this report, i do have some observations. As it is anonymous, it is hard to tell how valid this report is, and unfortunately we can not do much to make this right, but over the course of the summer we have had a couple students in which received cards that were incorrect as far as birthdays, diver no. etc. We have taken full responsibility and done everything to make things right. those students have been notified and the issues are being resolved. If there are any cards that have an issue, we will do everything in our power to fix it, and we guarantee that. 

Ocean Hunters Dive Center has not portrayed itself as a PADI dive shop in any way. We are not listed on the dive centers for PADI, and we do not want to be. If you were under the impression that we were a PADI dive shop, we apologize and never meant for this confusion. We do use PADI independent instructors at a customers request from time to time, but these are independently contracted and not employees of our store. 

When you come to Ocean Hunters Dive Center, you will receive great training, excellent service, and tons of diving knowledge from our expert staff. That has been proven. If you have an issue with your training or certification, please come by the shop or call us so we can fix the issue right away. Again, I am very sorry if we have done anything to make your dive experience other than fantastic, which is one of our goals.