- Report: #1159164
Complaint Review: OCM.COM - Internet
-
Author Not Confirmed
Why?
OCM.COM
Internet, USA
Phone:
1-866-847-7365
Web:
ocm.com
Categories:
Business Rating:
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OCM.COM Our Campus Market Residence Hall Linens carepackages.com RHL.ORG Poor quality merchandise. Zero customer service. You get stuck with EXPENSIVE Return shipping. Chambersburg Pennsylvania
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Ordered Student Starter Park and upgraded to 300 thread count for daughter going off to college. Quality of items was worse than dollar store. Called customer service. They are happy to accept return at your own cost. Return shipping is $25 to $75 depending on method of return and location. They misrepresent quality and hope you won't spend money to return. To use their guaranty, you will still be required to return items at your own expense and they will be replaced with similar (cheap) quality products. You are better off buying good name brand bed and bath items that will be much more user friendly from the start and probably outlive any items sold by this vendor. Buyer beware... don't get fooled by the "discounted" prices. 300 thread count is nothing like you would expect. These are poor quality items.
1 Updates & Rebuttals
J Baer - OCM CS
Chambersburg,Pennsylvania,
OCM Customer Service
#2UPDATE Employee
Tue, October 21, 2014
Jonathan,
First of all, I would like to apologize for any inconvenience you had with our company. I am sorry you are dissatisfied with our product and service. I would like to discuss this situation with you personally. Could you provide me with a direct number to reach you or with your order number so I can look up your order to get your contact information? I look forward to speaking with you!
Sincerely,
Josh Baer
Customer Service Manager, OCM
