- Report: #666330
Complaint Review: OCO Transportation - San Diego California
Reported By:
Annonymous -
Philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
OCO Transportation
San Diego, CA and New York, NY San Diego, California, United States of America
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OCO Transportation (WORST COMPANY EVER!!) San Diego, California
To make a long story short, this is the worst company I have ever dealt with.
When I spoke with Mark in the NY office, he guaranteed that I would get my stuff by July 1. The pick up was on June 24. The movers who arrived ended up using $245 worth of packing tape!! SERIOUSLY?! All of my stuff was already in boxes and ready to go!
As of the beginning of July, it still did not leave the SD office. It was not en route to Philly until July 18. Unreal!! After numerous calls and complaints to Mark, Edna (president) and Adam (in SD), I got NOWHERE on a delivery date. I estimate I made about 25 calls to all three of them. Only about 50% of the calls/messages were returned. The ones that were returned by Mark and Edna were mindblowing!!! They cussed, hung up on me, and told me I was a "stupid person" for believing Mark in the first place! UM, that's why i chose them!!
FINALLY, when my stuff did arrive on July 23rd, there were multiple damaged items: couch, jewelry box (which they packaged), entertainment set, pottery from Peru, serving dishes, and a floor lamp. Two things didn't make it to me: my vacuum cleaner, and step stool.
I photographed all the damaged items and sent it with a letter (and item's values) to them within 5 days. I was told that I will hear from them within 90 days. It has been over 120 days and have not heard anything even after numerous calls. I am now taking legal action...!!!
DO NOT USE OCO TRANSPORTATION, YOU WILL REGRET IT!!! By far, the most unprofessional company I have EVER dealt with!!!
When I spoke with Mark in the NY office, he guaranteed that I would get my stuff by July 1. The pick up was on June 24. The movers who arrived ended up using $245 worth of packing tape!! SERIOUSLY?! All of my stuff was already in boxes and ready to go!
As of the beginning of July, it still did not leave the SD office. It was not en route to Philly until July 18. Unreal!! After numerous calls and complaints to Mark, Edna (president) and Adam (in SD), I got NOWHERE on a delivery date. I estimate I made about 25 calls to all three of them. Only about 50% of the calls/messages were returned. The ones that were returned by Mark and Edna were mindblowing!!! They cussed, hung up on me, and told me I was a "stupid person" for believing Mark in the first place! UM, that's why i chose them!!
FINALLY, when my stuff did arrive on July 23rd, there were multiple damaged items: couch, jewelry box (which they packaged), entertainment set, pottery from Peru, serving dishes, and a floor lamp. Two things didn't make it to me: my vacuum cleaner, and step stool.
I photographed all the damaged items and sent it with a letter (and item's values) to them within 5 days. I was told that I will hear from them within 90 days. It has been over 120 days and have not heard anything even after numerous calls. I am now taking legal action...!!!
DO NOT USE OCO TRANSPORTATION, YOU WILL REGRET IT!!! By far, the most unprofessional company I have EVER dealt with!!!
2 Updates & Rebuttals
kmmp
United States of AmericaStill the same old song and dance
#2Consumer Comment
Tue, June 28, 2011
Adam, or Afik, whatever your name really is, isn't it about time you change the record????? This song is so old, and always the same. I got the same crap from your New York office. Your Mark Davis told me he hoped I would have a stroke so he wouldn't have to talk to me ever again, your mother, sweet Edna, told me to "f*** off" and you, you little jerk made the same claim that I harassed the company. Well, maybe if you didn't rip people off, ruin their possessions and then have rude people who never call back prompting three phone calls a day, then you would not have these problems.
I am on the phone, as I write this, waiting for the trial to start as I sue your a**!
Consumers BEWARE, Adam has changed company name to Diamond Van Line after he found out I was suing him.....
Adam D
san diego,California,
United States of America
company rebuttal- SOME POINTS BROUGHT OUT BY CUSTOMER ARE NOT CORRECT
#3UPDATE Employee
Wed, February 09, 2011
First off, Mark never guaranteed the delivery date. Based upon the scheduling we said it would most likely get there by the desired date but theres a good chance that it wouldnt. The customer wanted her goods in 1 week from CA to PA, which is quite rare. We explained that we will try our hardest to accomadate and the chances looked good but NO GUARANTEE WAS MADE!
Secondly, once picked up by us, NO ONE CUSSED AND YELLED. The NY office was upset at the constant harrassing by the customer. They explained the delivery information to her. Specifically that it wont make it by her requested timeframe (again it was never guaranteede) and gave her the new approximate date . They explained that our company calls once its loaded onto the tractor trailer and then 24-48 hrs before delivery in PA. The customer had this new information and called everyday for updates. THERE WAS NO NEED FOR 3 CALLS A DAY WHEN WE CLEARLY EXPLAINED HOW THE PROCEDURE WORKS . WE ASSURED THE CUSTOMER THAT THEY WONT GET LEFT IN THE DARK. I will admit that after the constant harrassing the NY office may have been unproffessional but not cussing or yelling.
Thirdly, damages were Packed by owner aka PBO (customer) and were damaged because they were not packed properly. Because of this we were not obligated to send payment as the damages were not our fault. but I PERSONALLY FOUGHT WITH THE CLAIMS DEPT FOR THREE MONTHS TO GIVE THESE FOLKS SOMETHING becasue they were upset with their move.
THEY EVENTUALLY RECIEVED A SETTLEMENT CHECK , customer service is extremely important to us and me personally
