- Report: #466508
Complaint Review: OFFICE DEPOT - Eden Prairie Minnesota
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OFFICE DEPOT
11609 Leona Rd. Eden Prairie, 55344 Minnesota, U.S.A.
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952-944-6862
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OFFICE DEPOT - PPP Plans are NOT extended warranties! Eden Prairie Minnesota
On June 19,2006, I purchased an Hp Pavillion dv4419us laptop for my wife at the Office Depot store in Eden Prairie. I paid $799.99 for the laptop and 164.99 for a 3 year service plan that was supposed to cover my computer after the 1 year factory warranty had expired.
I deliberately inquired about this being an extended warranty because I knew I didn't need 2 warranties to cover the 1st year of use. That wouldn't make any sense. I also knew that i could buy an extended warranty at a later date before my factory warranty had expired but the Office Depot emloyee assured me, after asking his manager while I was standing there, that the EXTENDED warranty wouldn't take effect until after the 1st year factory warranty had expired. That would mean that my wifes Hp laptop should be covered until June 18, 2010.
Today is June 30th, 2009 and we just contacted the Office Depot warranty personnel about an issue with our DVD/CD burner drive having a glitch in it and we were informed that the computer warranty had expired 12 days ago and that the 3 year EXTENDED warranty that I purchased had in fact , taken effect the date I purchased it.
Now that misrepresentation of the worst kind and there's definitely got to be some kind of law stating it's wrong to lie to someone and sell them something they don't need.
Why would ANYONE purchase a second warranty when something they bought brand new is already covered? Unless of course it was explained to them that it was an EXTENDED warranty and wouldn't take effect until after the 1st year warranty expired.
OFFICE DEPOT....You have lost my business and my companies business and I hope this and all the other RIP OFF REPORTS about you cause a s****..
I deliberately inquired about this being an extended warranty because I knew I didn't need 2 warranties to cover the 1st year of use. That wouldn't make any sense. I also knew that i could buy an extended warranty at a later date before my factory warranty had expired but the Office Depot emloyee assured me, after asking his manager while I was standing there, that the EXTENDED warranty wouldn't take effect until after the 1st year factory warranty had expired. That would mean that my wifes Hp laptop should be covered until June 18, 2010.
Today is June 30th, 2009 and we just contacted the Office Depot warranty personnel about an issue with our DVD/CD burner drive having a glitch in it and we were informed that the computer warranty had expired 12 days ago and that the 3 year EXTENDED warranty that I purchased had in fact , taken effect the date I purchased it.
Now that misrepresentation of the worst kind and there's definitely got to be some kind of law stating it's wrong to lie to someone and sell them something they don't need.
Why would ANYONE purchase a second warranty when something they bought brand new is already covered? Unless of course it was explained to them that it was an EXTENDED warranty and wouldn't take effect until after the 1st year warranty expired.
OFFICE DEPOT....You have lost my business and my companies business and I hope this and all the other RIP OFF REPORTS about you cause a s****..
2 Updates & Rebuttals
IntheKnow
New Jersey,USA
You are Both Wrong
#2Consumer Suggestion
Sat, April 21, 2012
All plans begin from Day 1, always have. The mfr warranty is ALWAYS masked intentionally to deceive. All you had to do was match the price you paid to the PPP booklet and then READ the terms, not listen to some nonsense from someone pressured to sell them.
If you did get 3 years from date of purchase with damage coverage, the price would have been over $300, yes a "great" value. A great value only to the gullible and uninformed consumer.
Yes, you only got 1 additional year of coverage. Were you that afraid of dropping it??
@J-rod: other than damage, these are extended warranties, period. Did you ever think how one would prove or disprove a power surge. Fact is, mfr covers electrical and electronic issues in year 1 and unless unit is burned to a crisp, it's covered. The 3rd party service administrator takes ZERO liability in year 1. When mfr has unit for any hardware issues, it never exchanges hands to the service contract liability.
ANY and ALL extended service contracts, whether sold by Office Depot, Staples, Best Buy, etc. aren't worth the (deceptive) paper they are written on.
OP, I feel for you, buy from Amazon and avoid the nonsense at the retail level.
J-Rod
United States of AmericaOnly you can prevent rip off
#3Consumer Suggestion
Mon, April 16, 2012
One thing that most people have a tendancy to forget is that most of these employees who are selling this extended service plan are teenagers or young adults, who would honestly rather make bold statements about what a plan does or doesnt cover rather than state that they dont know. In 2009 the way the service plans dates of coverage changed. the Extended service plans take place at the date of purchase because they cover things they MFG does not. for instance during the first year if you own a laptop and you accidently drop it and break the screen, if you tried to call our MFG for service they would just laugh at you as they dont cover accidental damage from handeling. The extended service plan does, as well as covering power surge. The only plans that dont start at the date of purchase are plans on desktops or plans that dont cover accidental damage. This is the case with nearly every retail store. All of this information is buried in the turms and conditions of the service plan. there is something to be said for havnig knowledgeable employees about the plans, but thats usually not the case. honestly the best thing to do is either read the terms and condidtions on the plan or just call the service plan phone number you are interested in purchasing and ask them how the coverage works. They will know better than the kid trying to sell you the plan. What really stinks in your case is you were actually in the 30 day grace period to have your computer fixed by your plan. as long as your issues happended before the expiration of the plan you have 30 days to report it and to still be covered.
