- Report: #223284
Complaint Review: Office Depot - Louisville Kentucky
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Office Depot
1001 Breckinridge Lane Louisville, 40207 Kentucky, U.S.A.
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502-895-7050
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Office Depot False Advertising Sold Haier TV as HDTV when in fact it is EDTV. ripoff Louisville Kentucky
Black Friday 2006 I waited in line to get the advertised 42" Plasma HDTV. Listed resolutions 720p and 1080i Model 42hp25bat part number 868999:
I bought this for my parents then checked the product specs on their web site. Native resolution is 852 x 480. This is an EDTV not HDTV. This is clearly false advertising.
I have spoken to corporate customer service and the recomended discussing this with the local store manager. Local assistant manager didn't know anything but gave me permision to return the TV the next time I am in town(around Christmas). I bought it in Louisville Kentucky but I live in Indianapolis (TV is at my parents). I am most worried about the people who do not yet know that they did not buy HDTV.
Robert
Brownsburg, Indiana
U.S.A.
I bought this for my parents then checked the product specs on their web site. Native resolution is 852 x 480. This is an EDTV not HDTV. This is clearly false advertising.
I have spoken to corporate customer service and the recomended discussing this with the local store manager. Local assistant manager didn't know anything but gave me permision to return the TV the next time I am in town(around Christmas). I bought it in Louisville Kentucky but I live in Indianapolis (TV is at my parents). I am most worried about the people who do not yet know that they did not buy HDTV.
Robert
Brownsburg, Indiana
U.S.A.
3 Updates & Rebuttals
Joe
Chicago,Illinois,
U.S.A.
The Haier is an HDTV
#2Consumer Comment
Mon, December 18, 2006
You did not do your research correctly. Now lets start off with the lesson in interlaced and progressive. Interlacing is a method of encoding a TV signal where every other fram is shifted up, or down depending on the standard. Therefore, each frame, is in fact, half a frame, but they are shifted so fast that you do not see the difference and a full resolution is seen. The problem comes up with the detail in the transmission, otherwise known as definition. Regular Tv or SDTV is 480i. Or, 640x480i+100[padding] so it is actually 720x480i. Each of that definition is transmitted at the resolution of 320 by 240, and that is how local tv is transmitted. Also, the tv figures out shifts in the padding and centers the image for your automatically. 480p/720i is EDTV. This was an enhancement that could only be recieved by splitting up the signals. Many EDTVs were produced back in the 80s, but few were acutally sold in stores and few people knew that laserdisk would allow full frame transmission. Going from SDTV to EDTV didnt take a lot. 480p = 640x480+100 720i = 640x480+100 HDTV was the first standard that actually increased the frame size from base spec. HDTV is 720p = 1080x720 1080i = 1080x720 So in fact the haier WAS HDTV, and you sir are incorrect, OD did not scam you. SHDTV is a new standard coming out, but there is no use for it yet because it is hard to deliver it. 1080p 2160i I am only assuming, but you were looking to buy a SHDTV which usually cost double because they deliver double the resolution. Ive only seen one SHDTV and I was amazed as it would only display the resolution through HDMI but not through DVI/RGB, it was the JVC. People forget, you get what you pay for. Your not gonna get SHDTV for a HDTV price......
Kim
Santee,California,
U.S.A.
check model number
#3Consumer Suggestion
Fri, December 01, 2006
If you have a "bat" you may have a case but if it is "sat",you got the correct one.
Peter
Pony,Alabama,
U.S.A.
I am confused ...
#4Consumer Comment
Fri, December 01, 2006
Why would you buy a product and THEN research it on the internet? It sounds like the research part should have come first. Now that you've already given the TV to your parents, do you actually have the gall to take it back and return it? Ever think that perhaps ... 1- Your parents are grateful to have the TV and don't really care if it is HDTV or EDTV or whatever else? 2- People who are concerned with high-end technology and ultimate quality would not buy anything made by Haier in the first place?
