Complaint Review: OFFICE DEPOT - TYLER Texas

N.C. law says that waht the itme is pricesd at is what company hs to sell it for as i know as i knew people that worked in retail and eve ntheir manager said they had to sell it for price it was marked as so please state what state your store is and look uo your local laws before responding per this sites rules can't make assumptions and anything at  another copetitor is a penny and is sold for a penny period and if office depot was doing so well then how come alot have shut there doors and please spell out office depot as their are other ocmpanies with the initials and u could get in trouble

u can respond as i never look at article agains once i post a commnet so i never see smart butt comments lol

I realize this entry is old, but I'm going to put in $.01 (har har).

First of all, don't pull out the "What it rings up is what I pay" card, because you're just trying to exploit that in your favor. The reason why I say that is because when a price rings up higher than the tag shows on the shelf, the customer expects us to honor the lesser price (Which we do if it's within reason--we're not obligated to, and, yes, I've had to deny it before because someone switched a $50 tag with a $5 one).

Sorry, but yeah, penny items are donation items. Usually if it's a small item we'll let the customer take it (After all, they're being donated anyways), but if it's a large item like a table we can't sell it. We *will* get into big trouble, and, I'm sorry, but you're not important enough for an employee to lose their job over. It's life.

The reason why it was out on the floor? Have you seen the penny item report? There are literally HUNDREDS of items, most we can never find, so it was just something they missed. Also, Florence is right, you got lucky on that last penny item the cashier let you purchase or have.

OD also is doing pretty well sales-wise, and are comping pretty well from what I've seen. At least where I'm at we've been hitting consecutive positive comps ranging 17% and higher compared to last year considering that we're in an economic downfall right now.

You didn't get ripped, to put it bluntly.

As for the rebate, that's why I stay away from rebates lol Yeah we advertise mail-in rebates, but we're not responsible for vendors' inability to honor rebates. Shop for instant rebates if you have bad luck with mail-ins.

This may be hard to believe, but Office Depot DOES participate in donation programs. When some items (usually school supplies, but sometimes other stuff) go clearance, they're marked down to a penny and usually pulled from the shelves. Sometimes one or two slips through (price might have just dropped, or one wasn't in the same location as the rest, etc.), which is the reason the price is set to a penny. This is meant to get the cashier's attention so they know not to sell the item. If a cashier DID sell you notebooks for a penny (which they absolutely are not supposed to), then you got lucky and basically got something for free. You know, we have to pay for that item too, when we buy it from the vendor. Why should we turn around and hand it out to you for free? We'd much rather donate it to a charitable cause. And yes, those items DO go to a charitable cause. I've seen them donated to schools and churches. And even just recently, a local nursing home was having a fundraiser and we gave them some donation items to use as door prizes. Too many people want something for nothing. If you can afford a $600 TV, you can afford a bag to put papers in.

This may be hard to believe, but Office Depot DOES participate in donation programs. When some items (usually school supplies, but sometimes other stuff) go clearance, they're marked down to a penny and usually pulled from the shelves. Sometimes one or two slips through (price might have just dropped, or one wasn't in the same location as the rest, etc.), which is the reason the price is set to a penny. This is meant to get the cashier's attention so they know not to sell the item. If a cashier DID sell you notebooks for a penny (which they absolutely are not supposed to), then you got lucky and basically got something for free. You know, we have to pay for that item too, when we buy it from the vendor. Why should we turn around and hand it out to you for free? We'd much rather donate it to a charitable cause. And yes, those items DO go to a charitable cause. I've seen them donated to schools and churches. And even just recently, a local nursing home was having a fundraiser and we gave them some donation items to use as door prizes. Too many people want something for nothing. If you can afford a $600 TV, you can afford a bag to put papers in.

This may be hard to believe, but Office Depot DOES participate in donation programs. When some items (usually school supplies, but sometimes other stuff) go clearance, they're marked down to a penny and usually pulled from the shelves. Sometimes one or two slips through (price might have just dropped, or one wasn't in the same location as the rest, etc.), which is the reason the price is set to a penny. This is meant to get the cashier's attention so they know not to sell the item. If a cashier DID sell you notebooks for a penny (which they absolutely are not supposed to), then you got lucky and basically got something for free. You know, we have to pay for that item too, when we buy it from the vendor. Why should we turn around and hand it out to you for free? We'd much rather donate it to a charitable cause. And yes, those items DO go to a charitable cause. I've seen them donated to schools and churches. And even just recently, a local nursing home was having a fundraiser and we gave them some donation items to use as door prizes. Too many people want something for nothing. If you can afford a $600 TV, you can afford a bag to put papers in.