William
Kalamazoo,#2UPDATE EX-employee responds
Thu, April 14, 2005
Hi, I used to work at Office Max and sold the GE Warranties all the time. If the product is still covered by the plan, they should have told you where to take it to get it repaired. I would call them back and ask for a manager. If that does not work, contact the store manager of the Office Max store where you bought it. You can also complain to the corporate office. You should be able to look up their corporate address and fax number at www.hoovers.com. If GE and Office Max still do not respond, I would file a complaint with your state attorney general's office and the BBB (www.bbb.org). Often times, the store manager will make allowances too. Once I had a customer come in to buy a palm pilot. He said he had to buy a new one because the screen on his cracked and the GE Warranty plan didn't cover it. (The new Office Max warranty does cover cracked screens.) Since he still had the product box and receipt, I just swapped it out for him in the store. Not every store manager will do that. But, it's worth a shot. But, definitely complain to the corporate office. They need to know these things. I hope I helped.
R
Irvine,#3UPDATE Employee
Thu, December 16, 2004
However, Brother International has no control over the Extended Maintenance Agreements (EMA) offered or sold by its resellers. Brother International does offer its own EMA for most all of the products we manufacture. I do apologize for the actions of GE Management, Inc. (though I have never dealt with them and have absolutely nothing to do with their company). If you were out of the Brother International one year warranty and then using the MAXASSURANCE GE Warranty for repairs (and that was not expired) they should have directed you to one of THEIR authorized repair centers, not to Brother International.