Matt
St. Louis,#2UPDATE EX-employee responds
Sun, February 02, 2003
Having worked at OfficeMax for over 2 years, I saw it all in regards to rebates. We always knew ahead of time what the rebates would be. We would report the issues to our District Managers before the rebates started, but they didn't care. Neither did corporate office. We would got into ads with rebates we knew we didn't have or didn't have the quantity to support the ad. Ultimately it was the customer and the store staff that had to deal with the problems. The customer wouldn't get their rebates and the employees would get the brunt of their frustration without any help from corporate office. Usually we would just give them the rebate out of the register just so we could take care of them. Believe me, OfficeMax knows about these problems with rebates but never does anything to solve the problem.