KG&RL
Elk Grove,#2Consumer Suggestion
Thu, July 17, 2008
While the previous person who did rebuttal may have some points these contracts are very deceptive...you do literally need a magnifying glass to read the entire back with the small print. I'm sure if you have a disagreement or concern Jamie will treat you in the same manner. he does not have respect for his employees nor his customers, as he has stated in the office to his older brother Jeff customers and employees are disposable and replacable. they are in it to make money... while the orignal owner Jeff and Jamies eldest brother was for customer service wich was the time you have opened your account, the new owners of which you probably have had no contact with are a totally different story. read my report and you would get the entire story. they will treat you horribly as they always do and disrepect you like they did the one who filed this report, if you give them a call with any complaint. i would assume you out of contract after all they are only one year but if you call to cancel they will assume you still have a contract.. and treat as they did him. secoondly if you need to cancel there is a clause on the back of the contracts that states you may cancel inwrittingto their office in elk grove, within three business days of your signing. please remeber this if you are a fairly new customer...
Jason
West Sacramento,#3Consumer Comment
Sun, July 15, 2007
Official has sprayed my house now for 6 or 7 years now. They come out every other month to spray, and call me the day before to remind me they are coming. Every time I have had to call a real person answers the phone (not a machine), and will schedule an appointment while I'm on the phone. They have not raised my price one penny since I signed up with them. I have been home and intentionally not answered the door when they knocked in order to see what they would do when they thought nobody was home. The man spent almost 30 minutes knocking down spider webs, and spraying around my home. I know they spray some of my neighbors also, sounds like they're doing something right!