Steve
Apache Junction,#2Author of original report
Mon, September 08, 2008
After I explained to OR what kind of service their technicians provided, OR still insisted that I should pay $ 110 for "trade calls". No explanation why they believed that their tech was right (he stated that the faucet had been dripping for a long time despite the fact that the bathtub in the 2nd bathroom was showing the same rust and discolorations without a dripping faucet) No explanation why they believed that the other tech who came to fix the water dispenser was right. (Actually I had called a company by myself after OR refused to fix my refrigerator. this tech found that the OR tech was wrong, he could see that the original tubing was there and had just shrunken a little bit) No comment in regards to the discrepency between the two reports (one saying that the water line had been cut, the other one saying that it was missing completely). OR just sent me a form, checking a box that basically said "You have to pay the service fee, if you don't pay you lose your coverage for the future" When I called OR I was told that the $ 55,- are basically for the technicians opinion, no matter if he performs any services. They should call it "Opinion fee" and make it clear in their contract that it does not matter if the technicians opinion is nonsense or not, it has to be paid.