- Report: #281341
Complaint Review: Omega 2000 Group - Hemet California
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Omega 2000 Group
314 E Kimball Ave Hemet, 92543-4240 California, U.S.A.
Phone:
888-866-2118
Web:
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Omega 2000 Group Omega 2000 Group isn't a good company to deal with Hemet California
I purchased a tankless water heater from omega2000group.com. After I had spent a great deal of money on the heater and after sending the plumber to and from the store to get parts to make the tankless heater fit it didn't work. I contacted George Sararu the owner operator of Omega 2000 group. He wasn't super friendly but the conversation went well and he said he would look up my error and call me back and he did. I tried his suggestions and nothing worked. After that he said he would look up other things and get back to me. He did but after nothing has been resolved. There was no offer for a replacement or repair. I feel that the warrant issued with the unit is completely bogus. I have tried emailing him and nothing has happened. The unit itself the OME514 -PV NG NAT GAS TANKLESS Water Heater doesn't look like it's made poorly. From my experience and the experience of others i have found that Omega 2000 group isn't for the customer and that they are into ebay profitability. I hope that my water heater issue can be resolved but I don't have much faith in that. I hope others learn from our mistake and pay more for a name brand tankless water heater.
Thomas
louisville, Kentucky
U.S.A.
Thomas
louisville, Kentucky
U.S.A.
2 Updates & Rebuttals
Anotherhuman
Sheridan,Wyoming,
U.S.A.
Experience was ok
#2Consumer Comment
Sat, April 25, 2009
I purchased 2 of these units, one went bad and the company sent me a new one without question. I will admit they are slow with contacts and response time they were however very easy to deal with once I got to talk to George. He called personally and before I made my purchase was even willing to discuss things like company solvency and future support. All of his claims were valid and the company is still in business 3 years later. As for the original poster claim that they are just an ebay driven company I know this to not be true as I have seen them at trade shows and you can order direct from the company. If you check e-bay you will also find bosch reehm and all of the other competing suppliers there as well selling their similar products. I have sereral pruducts by several manufactures installed in my projects and these stand equal to all of them.
George
Hemet,California,
U.S.A.
This is typical complaint of somebody will try everything except following the warranty procedures!
#3UPDATE Employee
Mon, November 05, 2007
We follow up on every and all calls for service in or out of the warranty. Sometime despise our actions there are some instances when we simply can not help by phone. One reason is that some symptom is missed by owner or even avoided on purpose, or that the owner is incapable to follow our request and instructions for one reason or another. This owner never sent the unit in and based in what he actually reported we where not been able to repair his unit by phone or emails. Warranty procedures where and are not followed. If we have the unit in we can see what the problem is. Also i believe that this is a good forum to point up another angle to this: We manufacture 32.000 units OME 514 regular an 14500 ZP. The industry complain rate is 2% . That will make a grand total of 930 cases of issues with the units who'd have to be a good record. As of today 11/4/2007 we have a grand total of 32 complains of wich 19 where fix by emails and telephones (some with parts augmentation!) Out of those registered complaints 43% were caused by shipping damages and 14% by mistakes in installation. The rest are even undetermined or equipment fault. 0 Voluntary recalls 0 forced recalls 0 legal actions by consumer protection agencies or any state or federal entity 0 legal private liability issues or law suits . This is by far one of the best records in the industry and i am proud of it! George Sararu CEO Omega 2000 Group Corp.
