- Report: #725464
Complaint Review: Omnitech Support - Internet Internet
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Author Not Confirmed
Why?
Omnitech Support
Internet, Internet, United States of America
Phone:
Web:
omnitechsupport.com
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Omnitech Support time lost cost me more than the supposed service, Internet
When the Microsoft site direct me to Omni-tech for support, I assumed the company was capable of helping me out of a jam. In the end, it cost me more in lost productivity to stay on the phone with them than whatever it cost for their so-called service.
Once every month for three months they called to tell me to keep my computer on overnight so that they could play with it. Next morning I would get a report saying that my system was in disastrous condition. It criticized the cache size in my Firefox and Internet Explorer even though I rarely use them my normal browser is Opera. It said that my recycle bin was too small, at the same time acknowledging that it was empty. (I clean it every day.) It gave me advice about Windows Mail and Outlook Express, which I have never used. It also told me that my system was at risk because it could not detect a firewall. There is one, and it has always been enabled.
Every month I got their report, I offered to talk directly with one of their technicians, but they insisted on communicating by text, which gave them the option of ignoring anything I was saying. But even worse than the time I wasted trying to deal with them, they installed LogMeIn on my computer, which allowed them to control it whenever it was powered on.
Omni-tech has a one-size-fits-all approach to maintaining a computer, which seems to be aimed at people who spend most of their time on line either with email or browsing. I do not. I spend most of my desk time off line, working with word processing programs.
In March I uninstalled LogMeIn and wrote a letter insisting on voice communication with somebody there who is willing to discuss my computer. They must still be looking for somebody like that because I have not yet heard from them after two months.
1 Updates & Rebuttals
OTS
LOS ANGELES,California,
USA
We want our customers to be 100% satisfied, but we have had no contact record with the said individual.
#2REBUTTAL Owner of company
Sat, May 07, 2011
This complainant claimed that we were unable to fully perform the promised services for which she/he allegedly
had paid. We are committed to provide great service at a very low cost to our valuable customers. We want our customers to be fully satisfied with our service. However, in this instance, we do not have any record whatsoever of
the complainant as a customer. We have had no customers with the name Twice Shy. Microsoft sites are also not directing customers to our site!
We ask that the complainant contact us and provide us with the name and email address with which she/he signed-up with our service Plan. We can then, quickly process her/his refund, if, indeed she/he was a customer to begin with. We want our
customers to be 100% satisfied, but we have had no contact record with the said individual.
As an aside, we want to resolve this, as we are concerned that some of our competitors who cannot match our pricing, our commitment to provide quality service and our desire to make our customers happy may be using Rip-off as a medium to willfully mislead potential customers and distract them from getting quality help from us.
