Jan 13th of 2016 I took Sprints offer to migrate from Verizon to Sprint. The salesman (Cameron Page) told me there was no time limit on sending your final bill into Sprint, and as soon as I got my final bill to take it into the store and they would take care of everything. He also said to qualify I had to give up my Note 4 at the time of the switch or I would not get the buy back card.
After moving to Sprint I called Verizon customer service and told them I needed my final bill, with both phones pay off total. I was assured that it would be on my next bill. My next bill arrived and it was a monthly installment to pay off my phones. "No problem, I've got time, but I better call Verison and be crystal clear." I called Verizon and said (customer service agent x) told me that I was going to get my final bill with both phone pay offs, and it did not come. The new custoemr service rep said no problem, I see what the problem is (my daughter is deployed to Korea, and we suspended a line for her while she's gone). "I've corrected that and you will absolutely get a final phone pay off when the next bill is generated." Waited patiently for the final bill to arrive and it was an echo of the first (monthly installments). Now I'm super pissed with Verizon and called back for a broken record version of my last two calls.
Now over to Sprint. I go back into the store and tell them what is going on, and now the real fancy footwark starts. Cameron and his half-witt assistant starte telling me how they never said it was an unlimited timer period. That the 60 days for the refund had lapsed, and there was nothing they could do if I brought my final bill to them. They also said I agreed to trade my phone for $250 in accessories. The actual conversation went like this:
"Hey, with the Note 4 you actually get $150 with of free accessories since it's so new." I said "well that is cool" and he showed me a few neat items that were wildly overpriced, but it's free right? While my monkey brain was screaming NOTHING'S FREE.
When wrapping up I told them I wanted to read the contract, which was all electronic, and while I was attempting to read Cameron's voice grew louder and it was obvious he was trying to distract me. I told him to give me a few seconds to read it, and he would hit the next button and when I complained he would say "sorry, but I can't go back - and it's all on the printed contracts anyway." I actually read the printed contracts and everything looked above board, unfortunately the deception is in the wordplay and half truths.
Fortunately I happen to be friends with the Utah States Attorney General, the Utah Supreme Court Justice, and a hand full of influential attornies. After a few calls, and a letter or two the ice started to melt, and I was able to get my payoff cards without the official Final Bill from Verizon, and in it's place I used a copy of an Email sent to me from Verizon.
And now being under Sprint for 2.5 months I would rather have two cans and a clothes line. Once I get outside of any metropolitin area, I'm either roaming, have no coverage, or data is not supported. Sprint has ZERO data capabilities in Great Falls Montana. For almost 200 miles in the middle of Utah on I-15 you will hit a couple areas where you are roaming.
As I see them, cell phone salespeople and in general the companies are little better than car salesmen, sales managers and finance people when it comes to telling the truth.
So if you're getting a new cell plan, BUY THE PHONE OUTRIGHT! Make sure it is an UNLOCKED phone, that why if you want to move to another company you can take your $700 phone with you and not get trapped again.
I will be going back to Verizon, but will be biuying the Samsung S7 with cash. I will NOT be giving them my Samsung S6 when I switch, and will be mailing it back as a seperate activity.
ALWAYS go to a corporate store, as they are tightly controlled, and the same employees will be there month after month. The franchise stores go through more turds than a public toilet at a Pro Football stadium, and they can charge whatever they want for accessories, and always up charge cell phones. My wife just got a iPhone 5SE and it was $499 with 64Gb of Ram, and the Verizon* store it was $520. The retail is $499.
Browning
Tooele,#2Author of original report
Sat, May 01, 2021
A friend told me about this review, and upon reading it, I wanted to address the accusations one by one.
"On Target Builders Misleading, deceptive, word smitthing, carsalesmen, half truths, say what you want to hear, don't want you to read the contract, talk and try to distract you while reading."
Most importantly, I was the primary independant rental property service guy for a company based in Tooele. Initally it was myself and another guy, but when I found out the other person's promise of experince as a Handiman was a maximum of trash removal, sweeping and vacuuming, I severed ties. This relationship lasted about 2 weeks, we were on one job the entire time, no contract, the details were to fully recover 6 apartments that had been trashed by previous occupants. The gentleman I worked with knew nothing about electrical, plumbing, HVAC, drywall, flooring, windows, doors, or any of the other required skill sets. A very nice guy, but not well suited to the tasks.
Misleading: the only person I could have possibly mislead was the owner of the property mgmt company I contracted too. If that were the case I would assume he would have defaulted on payment, or had some form of communication to eleborate as to what I did that was misleading? There were a couple properties where I had to paint, and he either had paint that was supposed to match, or told me to get paint matches at Home Depot. Often times neither would match and he would tell me to patch paint and attempt to feather in the different colors. They seldom matched, and he would be angry after the fact.
Deceptive: I completed every job that I was contracted to do, and paid upon inspection and completion. I never took a job I did not have the skills to perform, nor did I ever allude to experiences or skills I did not have.
Word Smithing and Car Salesman (?): I don't know how to address the first, as all of our interaction (between myself and the owner of the PMG) was word of mouth. I understand the intent of the car saleman hit piece, and likewise don't trust or believe any of them I've ever worked with for the purchase of a new vehicle. But I never sold a service, and when private home owners would call for me to do a job, I'd eihter refuse it, or bid it at fair market, and no one wanted to pay fair market, so I never took a private home owner or business job.
Half truths; can't think of how anything I was engaged in could have been perceived as having a window for a half truth?
Say what you want to hear, don't want you to read the contract, talk and try to distract you while reading: I'll address these together, and this one revealed so much about the author. Grammar allows most of this complaint to be dispelled as written by either a child or someone who's intent is for revenge, which is why I believe it is one of the employees at the cell phone company. "Say what you want to hear? Might have meant, Says what you want to hear. If you want to hear that I can fix it, and you are not going to pay until you are satisfied with my work, then yes, I said what the owner of the property mgmt group wanted to hear. "Don't want you to read the contract." Again with the grammar, but I never had a contract, and if I ever have a contract I would not allow you to sign it without reading it, as contracts are legal instruments. "Talk and and try to distract you while reading." Are we starting to see a trend here? What were you reading? As I previously stated, I never had a contract, but if you were deep into a Harry Potter book and I responded after you asked a question, my apologies!