Complaint Review: OneTravel - Internet

Company is making fake bookings for rooms not even available then not notifying customers that they have no reservation.

Completed by booking on Onetravel.com for a reservation for 2 nights w/ car rental. Received confirmation booking, then a week later get notified my card could not be charged so the hotel portion wasn't booked? Not sure why the card would be declined, let alone why just the hotel portion would be cancelled and the car rental remained if my card was truly declined (which I knew it wasn't). Then I asked why I couldn't just provide my card information again and he stated I would need to rebook online and he would cancel my car reservation, but there was a penalty which of course sounded ridiculous so I asked if my card was declined how would I be penalized and charged?

He then agreed and cancelled it so I could rebook without a fee after I argued with him. I re-booked my reservation, received my confirmation email, etc. and decided to do some checking on the car rental just to be sure since I was skeptical of Onetravel.com at this point. The car rental agency then indicated the car reservation was around $15 more than what my confirmation from Onetravel said even though the terms & conditions for one travel said it included taxes and fees (just not extras - which I didn't have). So I emailed onetravel asking them why this was, and they responded several days later with a generic email cancelling my car reservation portion of the reservation only. Nothing else, no inquiry as to if that is what I wanted or anything.

Okay fine, I would rather book it myself at this point since I am done dealing with onetravel as they have over a 40 minute hold time every single time I call and clearly they cannot communicate via email for my customer service requests. So then today I decide to double check my hotel portion since I had not seen my card charged for the amount of the hotel yet which I found odd and sure enough after waiting for 45 minutes they inform me the reservation was cancelled because my card could not be charged. I asked for the code that was returned on the card declination and then after speaking with a supervisor (Carl) he indicated the real reason was because the hotel was overbooked and the hotel wouldn't honor the price that onetravel had on my booking confirmation so they cancelled it and just said "your card wasn't charged what's the problem?"

The problem is, it is now 2 weeks later and I have no reservation, they didn't notify me, and now the prices are double or triple as the date is quickly approaching for my trip. I was trying to speak with his manager, but when he said his manager's name was Rufus Taco, I knew it was going to be impossible to get any type of service from this company as he was full of it. So not only did they not notify me I had no reservation, they are still, TODAY, listing that hotel as available and they have told me the hotel will not honor their prices so they just tell the customer the card cannot be charged. I asked why they were doing this and he then repeated "your card wasn't charged, what's the problem?".

This is absolutely ridiculous. I am glad I have no reservation with them although it is costing me twice as much to book a room now because it is now two weeks later and the prices have shot up, but hoping others don't end up getting to their destination to find out they actually have no reservation after all.  Stay far away from this website onetravel.com and their company Wk Travel.