- Report: #167088
Complaint Review: Online Supplier - Internet
-
Author Confirmed
Why?
Online Supplier
onlinesupplier.com Internet, U.S.A.
Phone:
800-831-3952
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Online Supplier ripoff, nonrefundable charges to my bank account, dishonest won't cancel Internet *EDitor's Suggestions on how to get your money back into your bank account!
I called to get the free trial for $9.98 for the shipping and handling of the introductary package. I was told I would get the package in 2-5 days.
They didn't even ship out the package til TWO days before my "free" 14 day trial was over. I didn't receive the package and they had charged my credit card $29.95.
I called and talked to a Meghan operator number 2100. She said that she would cancel my account and refund but they could give me two months for free. I told her I would have to talk to my husband and call her back.
I called back 2-4 days later I don't know exactly, I talked to Meghan again and told her that I wanted the account cancelled. She knew who I was and told me she would cancel the account. I gave her my phone number and she stated that "I have your account cancelled and will send you a refund.
Then I had another charge on my account a month later from the same company! I called and talked to a Supervisor named Jiselle operator number 2233.
I let her know what was going on and she played back my tape from the first conversation. I informed her that I had called back and cancelled. She stated that I didn't call because it wasn't noted.
I let her know that I wanted all of the money refunded and that I DID CALL! She said it would be noted on the account if I did call. I let her know that Meghan then must not have cancelled the account.
Jiselle said that the charges were non-refundable and that I wouldn't have called. I let her know that I could get the phone records.
I told her that if she didn't refund the money then I would contact a lawyer, I asked for her managers name and number also.
She told me that SHE was the boss and didn't have anyone above her. I let her know that she didn't run the company and that there was someone that I could talk to.
She refused to give me the information and stated that I could contact a lawyer and they could get that information.
I work at a call center and if the information is requested we always give them what they ask for. I have never dealt with a company that wouldn't give information out.
So here I am letting you know not to try online supplier. They will take your information and not cancel your account. What they will do is take money from you and not give it back.
I NEVER SOLD ANYTHING FROM ONLINE SUPPLIER! I DIDN'T USE THEIR PRODUCTS AT ALL! I WAS CHARGED FOR SOMETHING I DIDN'T EVEN TRY!
Kassie
macon, Missouri
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
They didn't even ship out the package til TWO days before my "free" 14 day trial was over. I didn't receive the package and they had charged my credit card $29.95.
I called and talked to a Meghan operator number 2100. She said that she would cancel my account and refund but they could give me two months for free. I told her I would have to talk to my husband and call her back.
I called back 2-4 days later I don't know exactly, I talked to Meghan again and told her that I wanted the account cancelled. She knew who I was and told me she would cancel the account. I gave her my phone number and she stated that "I have your account cancelled and will send you a refund.
Then I had another charge on my account a month later from the same company! I called and talked to a Supervisor named Jiselle operator number 2233.
I let her know what was going on and she played back my tape from the first conversation. I informed her that I had called back and cancelled. She stated that I didn't call because it wasn't noted.
I let her know that I wanted all of the money refunded and that I DID CALL! She said it would be noted on the account if I did call. I let her know that Meghan then must not have cancelled the account.
Jiselle said that the charges were non-refundable and that I wouldn't have called. I let her know that I could get the phone records.
I told her that if she didn't refund the money then I would contact a lawyer, I asked for her managers name and number also.
She told me that SHE was the boss and didn't have anyone above her. I let her know that she didn't run the company and that there was someone that I could talk to.
She refused to give me the information and stated that I could contact a lawyer and they could get that information.
I work at a call center and if the information is requested we always give them what they ask for. I have never dealt with a company that wouldn't give information out.
So here I am letting you know not to try online supplier. They will take your information and not cancel your account. What they will do is take money from you and not give it back.
I NEVER SOLD ANYTHING FROM ONLINE SUPPLIER! I DIDN'T USE THEIR PRODUCTS AT ALL! I WAS CHARGED FOR SOMETHING I DIDN'T EVEN TRY!
Kassie
macon, Missouri
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
