Hunter
Bellevue,#2Consumer Suggestion
Fri, January 12, 2007
To stop their services, I called their 800-949-6880 number to talk to a warm body, and sent them an email, cc to the [email protected], and cc the BBB of my home state. I was able to get verbal and electronic response to my request right away. Hopefully they will honor my request and their promise to stop service.
Corri
San Francisco,#3UPDATE Employee
Sat, November 05, 2005
Dear Janet, This is Onlingo Customer Service. We are sorry that you are upset and had problems with our Customer Service. We have both an 800 number and accept in bound emails for Customer Service. We also have a website that you can visit to cancel a subscription which takes less than one minute. Our records show that you first contacted us on 10/17/2005 to cancel, and at that time we had already sent you 3 shipments, because we had not heard from you to cancel. We have since received your request for a refund, and have refunded your account for each of the additional shipments you returned. An email was sent to you on 11/2/2005 to confirm that your account has been refunded.