- Report: #247663
Complaint Review: Onrebate - Miami Florida
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Author Confirmed
Why?
Onrebate
PO Box 440588 Miami, 33144 Florida, U.S.A.
Phone:
888-222-9300
Web:
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Onrebate Screw people out of rebate ripoff Miami Florida
Made some purchases from tigerdirect - 2 had rebates - made copies - mailed the rebates in, opted for the express payment and therefore paid $5.50 of each rebate to them for the 'express service'. Return e-mails saying one is okay, other has wrong address. Confirm from my copies both are correct/match invoice - e-mail asking the problem - no response.
Get the check, e-mail again, no response, and again and again, etc.Resubmit before cutoff, again asking what was wrong with the first one. Finally get a response, saying I didn't submit the proof of purchase (which I did), but that they would issue a rebate.
I answer saying that I expect a full rebate, with no deduction for their so-called express service, since it's now been over six weeks since I rec'd the first check. Three weeks later I get a check, minus the 'express charge', have e-mailed them again and again, finally got a response they would repay the 'express charge', and I should get it in 7-14 business days (express?).
Three weeks later, nothing, send e-mail asking again, get response saying that I was paid 2 months ago. These people don't even read the e-mails -as I told them- or -don't understand English.
It's now closing on 5 months since I got the first check on the other rebate. Am filing with the BBB, but would be interested if anyone goes with a class action, have had trouble with these jerks before. Stay away from TigerDirect and on-rebate, NewEgg provides better prices and 200% (or more) better service.
Jim
Tucson, Arizona
U.S.A.
Get the check, e-mail again, no response, and again and again, etc.Resubmit before cutoff, again asking what was wrong with the first one. Finally get a response, saying I didn't submit the proof of purchase (which I did), but that they would issue a rebate.
I answer saying that I expect a full rebate, with no deduction for their so-called express service, since it's now been over six weeks since I rec'd the first check. Three weeks later I get a check, minus the 'express charge', have e-mailed them again and again, finally got a response they would repay the 'express charge', and I should get it in 7-14 business days (express?).
Three weeks later, nothing, send e-mail asking again, get response saying that I was paid 2 months ago. These people don't even read the e-mails -as I told them- or -don't understand English.
It's now closing on 5 months since I got the first check on the other rebate. Am filing with the BBB, but would be interested if anyone goes with a class action, have had trouble with these jerks before. Stay away from TigerDirect and on-rebate, NewEgg provides better prices and 200% (or more) better service.
Jim
Tucson, Arizona
U.S.A.
1 Updates & Rebuttals
Ron
Miami,Florida,
U.S.A.
PLEASE CALL WITH FURTHER INFORMATION FOR BETTER ASSISTANCE.
#2UPDATE Employee
Tue, August 14, 2007
Thank you for allowing us to address this matter accordingly. In order to evaluate Mr. Jim's rebate, we need further information to better assist the customer. Mr. Jim needs to contact myself at 1.866.310.8083 or through my personal email at [email protected] with either a tracking number or a reference number. We do truly apologize for any inconvenience caused by the filing of the rebate in question. We would like to ensure that each and every customer is our first priority. Sincerely, Ron Marin
