- Report: #261156
Complaint Review: Onrebate - Nationwide
-
Author Confirmed
Why?
Onrebate
.onrefund.com Nationwide, U.S.A.
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Onrebate And Onrefundonrebate Time wasters Nationwide
onrebate or onrefund is a hellish company
1. They hang up on you after being on hold 20 min.
2. They print on forms their site name is onrebate but it may also be onrefund.
3. There voice recognition software does not work (aleast at&t lets you spell)
4. If they do not hang up on you then you get transfered to voice mail that gets no response.
5. Their phone number does not pick up on weekends (no message; nothing)
If you own a company that issues rebates DO NOT use onrebate you will lose you customers
Rebate
albany, California
U.S.A.
1. They hang up on you after being on hold 20 min.
2. They print on forms their site name is onrebate but it may also be onrefund.
3. There voice recognition software does not work (aleast at&t lets you spell)
4. If they do not hang up on you then you get transfered to voice mail that gets no response.
5. Their phone number does not pick up on weekends (no message; nothing)
If you own a company that issues rebates DO NOT use onrebate you will lose you customers
Rebate
albany, California
U.S.A.
6 Updates & Rebuttals
Theo
Miami,Florida,
U.S.A.
Response
#2UPDATE Employee
Tue, August 07, 2007
We apologize for the inconvenience. On the office is open from monday to friday until 6pm. If you need further assistance please contact me at [email protected] and 1-866-310-8083
Ron
Miami,Florida,
U.S.A.
CUSTOMER SERVICE RESPONSE
#3UPDATE Employee
Tue, August 07, 2007
First and foremost, we would like to apologize for any inconvenience. Our service is to provide the highest quality customer service available. Unfortunately, due to high call volume during peak hours the wait time to reach a representative might be alittle longer than expected. However, our user-friendly automated system might be of great assistance in providing answers to commonly asked questions without any hold time. This is a great tool if you would like to access information more conveniently. Our customer service hours are : Monday thru Friday from 9am until 6pm EST. We strive very hard to fulfill each and every customer's request. If futher assistance is needed, please do not hesitate to contact me or any of our representative who will be happy to assist you at:1.888.222.9300. Sincerely, Ron
Jesus
Miami,Florida,
U.S.A.
Help with your rebate.
#4UPDATE Employee
Tue, August 07, 2007
We are very sorry for the inconvenience we have caused you, please be assured that we (Onrebate) will assist you in any way we can to resolve this issue. Please contact me through my personal e-mail so we can come to a productive conclusion to the problem. My e-mail is [email protected]. Thank you.
Jesus
Miami,Florida,
U.S.A.
Help with your rebate.
#5UPDATE Employee
Tue, August 07, 2007
We are very sorry for the inconvenience we have caused you, please be assured that we (Onrebate) will assist you in any way we can to resolve this issue. Please contact me through my personal e-mail so we can come to a productive conclusion to the problem. My e-mail is [email protected]. Thank you.
Jesus
Miami,Florida,
U.S.A.
Help with your rebate.
#6UPDATE Employee
Tue, August 07, 2007
We are very sorry for the inconvenience we have caused you, please be assured that we (Onrebate) will assist you in any way we can to resolve this issue. Please contact me through my personal e-mail so we can come to a productive conclusion to the problem. My e-mail is [email protected]. Thank you.
Jesus
Miami,Florida,
U.S.A.
Help with your rebate.
#7UPDATE Employee
Tue, August 07, 2007
We are very sorry for the inconvenience we have caused you, please be assured that we (Onrebate) will assist you in any way we can to resolve this issue. Please contact me through my personal e-mail so we can come to a productive conclusion to the problem. My e-mail is [email protected]. Thank you.
