- Report: #234428
Complaint Review: OnRebate.com TigerDirect XFX - Internet
-
Author Confirmed
Why?
OnRebate.com TigerDirect XFX
tigerdirect.com, onrebate.com, XFX.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OnRebate.com, TigerDirect, XFX Deceptive rebate offer Internet
On Dec 2005, I purchased a XFX 7600GS video card from TigerDirect.com. The purchase came with two mailed-in rebates. I submitted my rebate app online at OnRebate.com, and for both rebates, I paid the NoWait Rebate Processing Fee to receive my rebates sooner.
Recently, OnRebate sent me an E-mail informing me that my rebates would be sent around Jan 13th. I waited for about two weeks and rebate checks never arrive. I checked online and my rebates were accepted on Jan 8th.
After many attempts trying to talk to a real customer service person, not a machine (OnRebate does not make it easy for you to contact a human customer service), a OnRebate service personnel told me that I will get my rebate checks in 8 to 10 weeks from Jan 8, because their record show that I did not choose the option of NoWait Rebate. That is a complete lie, because I still have copy of both Online Rebate App, with my signature, showing I pay the NoWait Rebate Processing Fee.
Nelson
Fremont, California
U.S.A.
Recently, OnRebate sent me an E-mail informing me that my rebates would be sent around Jan 13th. I waited for about two weeks and rebate checks never arrive. I checked online and my rebates were accepted on Jan 8th.
After many attempts trying to talk to a real customer service person, not a machine (OnRebate does not make it easy for you to contact a human customer service), a OnRebate service personnel told me that I will get my rebate checks in 8 to 10 weeks from Jan 8, because their record show that I did not choose the option of NoWait Rebate. That is a complete lie, because I still have copy of both Online Rebate App, with my signature, showing I pay the NoWait Rebate Processing Fee.
Nelson
Fremont, California
U.S.A.
