- Report: #202695
Complaint Review: Onrebate.com - Boca Raton Florida
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Author Confirmed
Why?
Onrebate.com
East Palmetto Park Road, 3rd Floor Boca Raton, 33432 Florida, U.S.A.
Phone:
888-222-9300
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Onrebate.com Sent me two checks and expected me to know not to cash them both Boca Raton Florida
I purchased an item from Tigerdirect.com which had a $15 rebate associated with it and I was directed to onrebate.com. I filled out everything I was instructed to and submitted my rebate and required information. I received two checks in the mail for $15 and at the time did not recall what they were for but cashed them both because that is what I do when I receive a check from someone.
I then found out that my bank had charged me a $6.00 fee because one of the checks was refused for payment. I contacted onrebate.com and they told me I was only supposed to cash one of the checks. They had sent me two checks with the same check number. I was supposed to know this?? I then asked why they would send two checks knowing that only one should be cashed and got only a response saying they would not reimburse me for my bank charge. I then asked to be contacted by a supervisor and got another email that just stated they would not reimburse me.
Very poor business practices in my opinion and quite honestly, I am not sure whey they have a customer service group. So my $15 rebate is now a $9 rebate. Thanks onrebate.com.
Andrew
Saginaw, Michigan
U.S.A.
I then found out that my bank had charged me a $6.00 fee because one of the checks was refused for payment. I contacted onrebate.com and they told me I was only supposed to cash one of the checks. They had sent me two checks with the same check number. I was supposed to know this?? I then asked why they would send two checks knowing that only one should be cashed and got only a response saying they would not reimburse me for my bank charge. I then asked to be contacted by a supervisor and got another email that just stated they would not reimburse me.
Very poor business practices in my opinion and quite honestly, I am not sure whey they have a customer service group. So my $15 rebate is now a $9 rebate. Thanks onrebate.com.
Andrew
Saginaw, Michigan
U.S.A.
1 Updates & Rebuttals
Daniel
Boca Raton,Florida,
U.S.A.
Contact Us
#2UPDATE Employee
Wed, July 26, 2006
Dear valued customer, I went over your complaint and I beleive that I can help you. If you would please contact me via e-mail at [email protected], I will work with you in trying to resolve your rebate issues.
