- Report: #860949
Complaint Review: Ontel Products - Fairfield New Jersey
Reported By:
Wormie -
Mount Solon, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ontel Products
21 Law Drive Fairfield, 07004 New Jersey, United States of America
Phone:
973.439.9000
Web:
www.ontelproducts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ontel Products Strutz Ontel Products, Strutz, TV products, as seen on TV, foot supports Fairfield, New Jersey
Report Attachments
After years of problems with pain in my feet and ankles. I decided to try Strutz. A product designed to be worn on the feet to provide support and eliminate pain. I ordered the item online from Ontel Products on 1/30/12. I received the product in a timely manner. However, that is the last positive point about the company.
I wore the product 5-6 times and noticed that the fabric around the seams was ripping. The product was falling apart and it was virtually new! I took pictures of the ripping Strutz and scanned my entire invoice and emailed it to the company asking for a refund of the product (less shipping charges) as there is a 60 day money back guarantee.
Typically, I received a generic response a few days later saying the company need the information from my invoice to process the request. I, immediately, responded saying that I included all of that info in the initial email to customer service. I waited a few weeks for a response and never received one.
So, I replied to the same email with the same information. A day or so later, I received almost the same generic response. At this point I decided to call the phone number associated with the customer service department. I got someone on the phone named "Chris" who spoke with an accent so thick I could only understand every third word she said. I could tell she was reading from the script. I'm still waiting to see if anything is done!
Bottom line- Don't waste your time, money, or energy on Strutz and I would avoid Ontel Products at all cost!!
I wore the product 5-6 times and noticed that the fabric around the seams was ripping. The product was falling apart and it was virtually new! I took pictures of the ripping Strutz and scanned my entire invoice and emailed it to the company asking for a refund of the product (less shipping charges) as there is a 60 day money back guarantee.
Typically, I received a generic response a few days later saying the company need the information from my invoice to process the request. I, immediately, responded saying that I included all of that info in the initial email to customer service. I waited a few weeks for a response and never received one.
So, I replied to the same email with the same information. A day or so later, I received almost the same generic response. At this point I decided to call the phone number associated with the customer service department. I got someone on the phone named "Chris" who spoke with an accent so thick I could only understand every third word she said. I could tell she was reading from the script. I'm still waiting to see if anything is done!
Bottom line- Don't waste your time, money, or energy on Strutz and I would avoid Ontel Products at all cost!!
