- Report: #423653
Complaint Review: Orbitz - internet
-
Author Confirmed
Why?
Orbitz
www.Orbitz.com internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Orbitz price assurance rip off, poor customer service... dont use orbitz!!! Internet
I've been using Orbitz for more than 5 years now and today i'm very upset. I booked a continental flight through orbitz. I believed they have the best price so i didnt bother to check price on continental's site. Later on i found out that orbitz offered me the same price for the same flight as on continental's official website. I just paid $7 for nothing. I think this is unacceptable cuz if they have the price assurance thing and the purpose of their site is to find ppl the "LOWEST FARE", then i should be paying lower price (includes taxes and fees) than what the official site offers.
Hellokitty888
not available, New Jersey
U.S.A.
Hellokitty888
not available, New Jersey
U.S.A.
1 Updates & Rebuttals
jane
greensburg,Kentucky,
USA
price assurance
#2UPDATE Employee
Sat, October 03, 2009
apparently you do not know what price assurance is, or just have not paid attention to what is on the Orbitz website. Price assurance is : if a person books a ticket at Oh let's say $150 on orbitz, and two days later someone else books the same exact ticket at a lower rate on orbitz, you will be refunded the difference. I think you are getting price assurance confused with price matching, because Orbitz doesn't match prices at all!!
