Dana
Prattville,#2Consumer Suggestion
Mon, May 14, 2007
I worked for an internet Travel Agency for 5 years, most flights cannot be cancelled once booked but they can be changed and if you catch it early enough before they are ticketed you are not charged a change fee. As far as hotel bookings go, the person should have noticed too many rooms and asked if it was correct that you wanted that many and should have noticed the date, with hotel rooms it's a quick call to the hotel to change the dates, a quick call to your credit card company to remove charges if it was in the same day (credit card charges stay pending for 24 hours before they are put through) what she told you was a bold faced lie, even if the rooms are non refundable if it was an accident and it is a NOTICABLE accident then there are procedures and steps and measures to fix the problem. I would advise you to contact the company again, speak to an immediate supervisor (what you got was NOT a supervisor but an escalator-someone who is above the CSR but not above a supervisor) explain the situation (be calm and rational trust me this will get you further) if you ahve to three way your credit card company on-you will get your money back-trust me. The rep was just too lazy to help you.