BruceDBegley68
Tulsa,#2Author of original report
Tue, June 04, 2013
I have to say that I contacted the district manager got the situation all under control. And was even comphensated for a large percentage of the repair costs for installing all the cars. Even though the last alternator I purchased was brand new, not refurbished, the car ran very well after the last installation ot the new alternator. The district manager was very helpful understanding and worked with me to provide a positive outcome.
Stokanator
Tempe,#3Consumer Comment
Wed, March 27, 2013
This isn't the store managers problem in my opinion. I have used this alternators in a couple of my vehicles and haven't had a problem with them and they carry a manufactures lifetime warranty which is great for me considering I can put it in myself.
How do you know your battery doesn't have a short or a bad connection that could be killing the alternator? Amps and subs that are drawing too much power can also cause this problem, if so battery caps or buying a heavy duty and higher amperage alternators can solve this problem. Id bet since you've blown 4 total alternators its not the brand its your car. Naturally the mechanic probably won't tell you this unless you inquire because by the numbers you provided he's getting $333 a pop for installing your starters which is an hour project max for an experienced mechanic.
This should be a lesson if you don't work on your own cars! If your paying for labor don't buy the cheapest product on the market. Either buy from the manufacturer or buy from some of the higher end products. For those who work on their own vehicles buy the cheaper product if it provides a lifetime warranty. The only time I bought a faulty part from Checker/O'Reilly was a fuel pump that lasted only a couple months. Most shops will only install manufacturer fuel pumps for this reason, the labor is so extensive you don't want a rebuilt unit you want whatever is the best on the market.
BruceDBegley68
Tulsa,#4Author of original report
Fri, July 27, 2012
Today, I went into the store and talked to the district manager at store #353. I sincerely feel Scott, the district manager, understood my frustration concerning having to replace my alternator several times in a very short period of time.
He gave me a full refund on the alternator I purchased from O'Rielly's.
I do have to honestly say, when a customer leaves a message with the store manager a number of times, it would be a courteous gesture to return the costumers call instead of making the customer feel like they are being ignored.
I am now waiting on the claim made to Ultima Parts concerning the grievous amount of money I spent on having the alternator professionally installed.
I do hope that the true courageous decision to help me with the labor is determined valid and they reimburse me for the large amount of money I spent on replacing all these alternators. Wait and see time.