- Report: #100604
Complaint Review: Original Parts Group - Hunington California
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Original Parts Group
5252 Bolsa Ave. Hunington, 92649 California, U.S.A.
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Original Parts Group ripoff Hunington California
Original Parts Group in Hunting Beach, Ca 92649 is buy far the worst auto company to deal with, let me just explain;
I ordered their catalog, just a while after receiving it I receive a post card which claimed a fifteen percent sale for the next eight weeks, so I went through their catalog and order for eight items, when I called to place the order I noticed some of the items were more then advertised, I should have not placed the order then., but I figured it was a large company so I could not go wrong.
Was I wrong, when I received the order the floor mats I ordered were supposedly matching colors, did not match the upholstery in the car. The Delco battery cover in the catalog shows an embossment for the words Delco and Energizer, The cover I received had no embossment. The cowl vent screens where on back order.
When I called them and explained I was not happy with some of the items and wanted to return them, they were reluctant in sending me a free return shipping label,
but did.
The day before I was to return the order I left the house and fed Express just left the back order of the cowl vent screens on my door step, I had no way not except them.
When I called them, there sale manager claimed I should have canceled the back order, it was the responsibility of their office to pick this up not mine.
They refused to listen and charged me as follows: fifteen dollars S/H four dollars and seventy five cents Insurance, then added anthor ten dollars and ninety-five cents shipping for the cowl vents.
I had to file a dispute letter with Visa before they would refund my money.
Bill
Deptford, New Jersey
U.S.A.
I ordered their catalog, just a while after receiving it I receive a post card which claimed a fifteen percent sale for the next eight weeks, so I went through their catalog and order for eight items, when I called to place the order I noticed some of the items were more then advertised, I should have not placed the order then., but I figured it was a large company so I could not go wrong.
Was I wrong, when I received the order the floor mats I ordered were supposedly matching colors, did not match the upholstery in the car. The Delco battery cover in the catalog shows an embossment for the words Delco and Energizer, The cover I received had no embossment. The cowl vent screens where on back order.
When I called them and explained I was not happy with some of the items and wanted to return them, they were reluctant in sending me a free return shipping label,
but did.
The day before I was to return the order I left the house and fed Express just left the back order of the cowl vent screens on my door step, I had no way not except them.
When I called them, there sale manager claimed I should have canceled the back order, it was the responsibility of their office to pick this up not mine.
They refused to listen and charged me as follows: fifteen dollars S/H four dollars and seventy five cents Insurance, then added anthor ten dollars and ninety-five cents shipping for the cowl vents.
I had to file a dispute letter with Visa before they would refund my money.
Bill
Deptford, New Jersey
U.S.A.
2 Updates & Rebuttals
JGNJ
Flanders,New Jersey,
Original Parts Group - BAD
#2Consumer Comment
Wed, July 09, 2014
I had a similar issue with OPG and they did not stand behind the sale. They sent me the wrong part - it did not even match the other related parts they sent me. Yet, evne though they acknowledged the error, they would not accept the part back because the all-white box it came it was not available.
Dave
Firestone,Colorado,
United States of America
Is the problem really as bad as you make it out to be?
#3Consumer Comment
Thu, April 08, 2010
It's not often that I ever feel compelled to respond to a complaint like this but I've used Original Parts Group on numerous occassions in the restoration of several vehicles and while yes, there may have been that occassional mistake, I've not had the problems that Bill talks about here. In one instance when I was restoring my '71 GTO convertible I ordered a pair of rear power window regulators complete with motors that were on sale in the catalog. When my order arrived it turned out to be the front window regulators. I called OPG and the person I dealt with was very friendly and helpful and offered me a return label or if I wanted he would ship me the rear regulators for the sale price and pay the shipping. I agreed and they shipped the regulators only again they were for the front. When I called to tell them of the mistake, the person I talked to was very apologetic and upon doing some further investigation found that the rear regulators were not available though the catalog showed that they were. He said he would get a return label out right away and that if I wanted I could still return the original pair that I had agreed to keep. The bottom line, mistakes can happen in any business and I have always found the service at OPG to be quite good. If Bill thinks they're bad he should check out Year One and their outragous shipping prices along with their premium prices they charge for parts or try walking into a N.A.P.A, or Checker or Autozone etc. and see how concerned the person waiting on you there is about your needs and if they get it right or not. The fact is that businesses have to rely on their people and sometimes it might happen that the person you're dealing with might be having a bad day but that's no reason to condem the buisness for it. I'm all about consumerism but sometimes I think we tend to take it a little too far.
