Complaint Review: Orphek USA LED Lighting - Internet

Quite a neat PR post there.  Too bad there is no truth to it, or even a phone number.  Anyone can register a domain, set up an email address (that they do not answer) and resell some chinese lights, ripping off and scamming people in the process.

Maybe if you had a legitimate business you wouldn't need to post pages and pages trying to defend your reputation on a consumer report site dedicated to stopping orphek scams!

ORPHEK CUSTOMER ASSISTANCE & SUPPORT

 Orphek is proud to be committed to customer assistance excellence!

If you have any question regarding any of our LED Lighting Solutions, Orphek provides online Technical Support, answering to inquires from all over the world. From technical details about the products; payment, shipping and tracking of your purchased order (PO); to installation, maintenance and troubleshooting of your Orphek Led Lighting Solution, we offer you full support.

Our consultants, representatives and all professionals involved in the company-customer relationship understand the clients priorities, and are trained to provide full support and personal/customized services from the first contact. We are committed to reach successfully all our clients expectations.

If you have questions regarding technical information or general inquires about our products BEFORE
placing an order, you can contact an Orphek Worldwide Customer Advisor at? [email protected]

If you have any questions regarding installation, maintenance or troubleshooting of your purchased Orphek unit, please notice that Orphek has a standard assistance procedure that must be followed by all clients who have purchased our products:

Please contact us at [email protected] with the following:

Basic Product Information: date & place of purchase, model and serial number of your Orphek unit, proof of purchase, copy of invoice, proof of delivery in perfect conditions, photos of the damage (good quality &
focus), and full description of the damage.

Basic Client Information: full name, full address and phone number for contact.

LOCAL CUSTOMER ASSISTANCE & SUPPORT CLOSE TO YOU!

Orphek offers local support in many regions such as USA, Canada, Israel, UK, Australia, Singapore,
Dubai, Brazil and Switzerland.

Please kindly contact us at [email protected] with the basic information requested above, and a local assistant close to your region will contact you!

If you have purchased your product from a dealer, local store or online shop contact them directly for assistance.

Distributors, retailers and shop owners carrying our products are required to hold a minimum stock of units/parts for replacement if needed. They are also required to provide technical support to their clients in order to answer questions, give guidance and assist in the proper use and maintenance of our units. They should be contacted first, but you can also contact us at time at [email protected]

SO, ANSWERING TO ALL FALSE STATEMENTS AGAINST OUR COMPANY:

We do a pre - scan via e-mail of all inquires, like every large, modern & international company does these days. Although we don't have currently a call center, we answer to every inquire, and according to our standard procedures, a local assistant will contact the customer personally, if necessary or requested by client. Many clients have spoken to us over the phone - as stated in many of these rebuttals.

We have already answer to his bashing postings before:
"We were never contacted by this supposed client and although we have gathered enough evidence that this is a fictitious persona, with the systematically clear intention to harm our image for his own personal joy or reasons.  We are still giving the opportunity to stand forward and really solve this problem, if there was ever one, by contacting [email protected]"

We want to point out the fact that, TILL THIS DATE, this alleged consumer did not and still refrains to contact the company for one simple reason: he is not a real client. He is, as stated before A SIMPLE BASHER. Instead of contacting the company, this person keeps posting and reposting bashing reports.

As per the negative press mentioned by him on various sites:

It has been already stated that this is the same person using web tools to spread bashing comments - same comments, with different names, but in the same dates. Basher simply takes under consideration that consumers here have no knowledge of these illegal methods.

This also answers to comment 5 - "A search of "orphek scam" or "is orphek a scam" reveals hundreds of complaints!"  Yes, we know already that using keywords to spread bashing with internet tools is your alleged expertise. You are just inserting advertising of your crimes here.

Both Libel and Bashing are considered crimes even when performed via Internet anonymously (or using a false name), and it can be subjected to both Criminal and Civil Lawsuits.

As per issues concerning the language skills of Orphek personnel - It is obviously not necessary to address to them, since we are clearly responding here in English, and many REAL CLIENTS have stated that this is simply untrue. Seems even ridiculously redundant. 

In the same opportunity we would like to state that the companys disclaimer is a standard disclaimer for all companies selling products via Internet, valid for all the countries we do business with, including the USA. 

Orphek's headquarters is in Brazil. The country is the sixth biggest economy today, and to become the fifth till the end of 2012, overtaking both economies of France and the UK. That said:

1. Mr. AlexS has not been reading the papers since 1975 - when the term "first world country" was created. Nor does he fully understand the meaning of a term that goes back at least 37 years.

2. Our company provides local support in the USA, when a REAL client needs it.

And finally, addressing to all consumers:

Our company ships from our facilities in Hong Kong. We also ship locally inside the USA. So does the following well known international companies:

NIKE, APPLE, SONY, SAMSUNG, ADIDAS, etc...

All that said, 

If you are considering purchasing our products for your personal use or as a reseller, you are more than welcome to check all the information about us in our websites and reviews posted by experienced hobbyists and professionals. You are also welcome to contact us for further details about the products or our warranty & shipping policies.

Please check the included link for our testimonials:

TESTIMONIALS

Enlighten your life with Orphek Led Lighting!

The defamation of Orphek by only 2 people on 2 different sites goes to show that these are completely false accusations on Orphek. 

Not only do they not have truthful, valid points, the only issue they seem to have is the language barrier (which isn't that much of a barrier at all). 

Not only DOES Orphek have a US telephone number, my personal light shipped from Indianapolis, IN!  Now as I recall from Geography, that's in the United States of AMERICA. These claims are far from truth and downright absurd! Here's an example of people trying to get something they didn't earn or deserve! It's not hard to be honest and have some integrity, I'm glad I don't have to live in their skin.

Take a gander at this site, in which you'll find that there is nothing new being said and is purely there for defamation purposes.

I hope this helps and as a die-hard aquarium and LED enthusiast Orphek should be your standard in lighting...they are superior in every way and provide proper lighting for growth and beauty! Orphek lighting, no question about it, stands alone in making the BEST lighting for your home/business aquarium which promotes more growth than ANY other LED on the market. 

Don't get caught up in the mess and use the best! Orphek!

Joe

As a proud Orphek customer I have NEVER had any issues with contacting Orphek, in fact Ofir and Simone THEMSELVES are kind enough, proud enough and confident enough of their products to stand by them and answer their customers PERSONALLY. Please find me any other LED or aquarium product manufacturer that is pleased to do this and so pleased that they always respond within 24 hours. Orphek is far from a scam, if anything these reports are a scam...it's the same person bashing this company because they have nothing better to do and are more than likely getting paid to bash this company. Get a life. If all LED companies cared this much about what their lights put out then I can almost guarantee that those companies would too be bashed. Don't blame another company for putting out a far superior product when THEY themselves cannot put out such a great product. If your only complain is that they do not speak perfect English (which, as we all know, not even AMERICAN'S care to speak perfect English these days) then you should really think twice about your comprehension. I've had absolutely no issues understanding Ofir, and he is more helpful than any company owner I have ever met in my entire life! Not only has he and Orphek helped me get my reef tank situated, he helped me figure out exactly what type of lighting I would need for my coral and fish to thrive in the environment I've made for them. Orphek has nothing but respect and love for this hobby and would never go out of their way to make a customer unhappy. If you truly have an issue with this company, feel free to e-mail me personally and I'll try to make sense of what you don't seem to understand. This company has done more for the aquarium lighting aspect than ANY other LED company. 

My name is Moshe and I represent Orphek in ISRAEL.

I don't hide my real name like those that try (not for the first time) to bash Orphek.

I use Orphek PR-156W LED lighting over my 220G reef tank for the last 14 months and I am very satisfied with the results.

I fully agree with this:

"Honestly, with your lack of maturity by filing this untrue report shows me that your store wont be up and running for very long. If you give your customers advice along these lines then you're a very poor fish store owner and probably shouldn't even own an aquarium. Orphek lighting is superior to even MH's! This isn't a supplement LED, it's an LED light that promotes coral growth over ANY and ALL led manufactures. Get your facts straight before you bash a company and their products that you know nothing about.

Fact is, there have been 4 of these reports, 3 on the same day within hours of each other...can you say coincidence? I wouldn't. I'd say "someone" is getting paid to bash Orphek just because they can. Grow up. I don't know what LED company is paying for this slander but they obviously cannot compete with Orphek since this is the road they've taken. Let the numbers do all the talking...Orphek is vastly superior to every other LED company out there! Do your homework before you decide to bash a company for no reason."

I think that there shoud be some restrictions to false accusations and the site should not let those people the possibilities to write just in their pathetic tries to stop the success of Orphek througout the world.

I add a photo of my reef tank. Sorry for the bad photographer but you should see the tank in reality...

×

1 / 0

❮ ❯

Orphek has gone through a lot of trouble to respond to all of the negative press on the various sites (ripoffreport, here, scamreports, and others), yet they never address a few basic principles:

1) YOU CANNOT REACH ORPHEK BY TELEPHONE.  TRY IT YOURSELF.  (alarm bells, anyone?)
2) Orphek bills itself as an "international" company, which isn't true, they merely sell internationally out of their hong kong factory, just like ever other LED light maker
3) Orphek has a completely BS, bogus, and illegal (in the usa) disclaimer on their website, basically trying to make themselves immune to any/everything.  Why do this if they're legit?  
4) Orphek has no headquarters in any first world country.  No address.  No telephone number.  Nothing.  
5) A search of "orphek scam" or "is orphek a scam" reveals hundreds of complaints!
6) Why would Orphek have so much bad press if they were a legit company that didn't lie about who they are and refuse to provide contact information (or even speak decent english?!)

To me it sounds like you got a hell of a deal and just feel the need to complain. So far I haven't read anything in this report that says the products are inferior, it seems to me that the owner of this so called fish store owner is the one that is inferior. As a store owner you should know more about what you buy and I'm sure you already know that it's very rare to actually have the owner of a company respond to you, that's what I call superior customer service. Orphek makes their lights with superior products developed by Orphek, they're not some cheap China cree manufacturer! 

As far as being able to understand Ofir, it can be a little difficult at times but you have to be a moron to not understand what he's saying.

Honestly, with your lack of maturity by filing this untrue report shows me that your store wont be up and running for very long. If you give your customers advice along these lines then you're a very poor fish store owner and probably shouldn't even own an aquarium. Orphek lighting is superior to even MH's! This isn't a supplement LED, it's an LED light that promotes coral growth over ANY and ALL led manufactures. Get your facts straight before you bash a company and their products that you know nothing about. 

Fact is, there have been 4 of these reports, 3 on the same day within hours of each other...can you say coincidence? I wouldn't. I'd say "someone" is getting paid to bash Orphek just because they can. Grow up. I don't know what LED company is paying for this slander but they obviously cannot compete with Orphek since this is the road they've taken. Let the numbers do all the talking...Orphek is vastly superior to every other LED company out there! Do your homework before you decide to bash a company for no reason.

To me it sounds like you got a hell of a deal and just feel the need to complain. So far I haven't read anything in this report that says the products are inferior, it seems to me that the owner of this so called fish store owner is the one that is inferior. As a store owner you should know more about what you buy and I'm sure you already know that it's very rare to actually have the owner of a company respond to you, that's what I call superior customer service. Orphek makes their lights with superior products developed by Orphek, they're not some cheap China cree manufacturer! 

As far as being able to understand Ofir, it can be a little difficult at times but you have to be a moron to not understand what he's saying.

Honestly, with your lack of maturity by filing this untrue report shows me that your store wont be up and running for very long. If you give your customers advice along these lines then you're a very poor fish store owner and probably shouldn't even own an aquarium. Orphek lighting is superior to even MH's! This isn't a supplement LED, it's an LED light that promotes coral growth over ANY and ALL led manufactures. Get your facts straight before you bash a company and their products that you know nothing about. 

Fact is, there have been 4 of these reports, 3 on the same day within hours of each other...can you say coincidence? I wouldn't. I'd say "someone" is getting paid to bash Orphek just because they can. Grow up. I don't know what LED company is paying for this slander but they obviously cannot compete with Orphek since this is the road they've taken. Let the numbers do all the talking...Orphek is vastly superior to every other LED company out there! Do your homework before you decide to bash a company for no reason.

Orphek is an International company selling its products worldwide, providing quality customer assistance services in many languages, including English.

Our warranty & shipping policies are detailed in our website.

Orphek is not a Chinese company; we are proudly an international company spanning many countries and nationalities. We have an online Center for Technical Support, answering to enquires from all over the world, including local support in Canada, USA, Israel, Switzerland, Dubai, Brazil and UK. 

Not only that, distributors, retailers and shop owners carrying our products are required to hold a minimum stock of units/parts for replacement if needed.   Our clients are definitely our most important assets, therefore we take many measures to ensure they will be assisted immediately.

Ware 100% committed to their satisfaction. We invest in customer assistance efficiency because our clients have real value! Our relationship with our clients is so good in fact, that they are often proud to provide us amazing images of their tank for display in our gallery page in our website. Our customers/resellers sent us most of photos displayed in our gallery, with our lights over their tanks.

We would also like to clarify that we havent sold our solutions to this  alleged reseller for the price stated in this anonymous bashing; therefore it should not be taken seriously.

We were never contacted by this supposed client, and although we have gathered enough evidence that this is a fictitious persona, with the systematically clear intention to harm our image for his own personal joy or reasons, we are still giving the opportunity to stand forward and really solve this problem, if there was ever one, by contacting [email protected]

Please check the link provided of the rebuttal of many REAL clients and staff:

REBUTTAL

Also regarding this alleged purchaser, we advise to all consumers evaluating to purchase our products, or ANY other LED lighting product, that anonymous bashing should not be taken under consideration.

Someone who is really not satisfied with a purchase of any kind, and has the good will of helping others, does not hide himself under an anonymous signature.

Also we would like to state in this opportunity that our company does not endorse, and in fact finds it very offensive, that anonymous uses a website such as Ripoff to states things such as this:
"Normally I don't give a dang about drama, as we all know (or at least those of us on the professional end) that aquarists generally behave like 2 year olds". (extracted from the text posted by the anonymous report)

This type of comment really shows that this person could not hold a real business. A professional  businessman would never state in public that people, or his clients (aka aquarists), behave like children at the age of 2. Not only that, he also suggests that all others in this professional business (fish stores) think the same way he does.

Even if this was a real reseller, if he does not succeed to sell our products, he is probably the only one in the LED lighting business. it is very easy to blame other people for the lack of professionalism and skills to sell to others. By this type of public statement against aquarists (that are the ones buying from fish stores) it became clear to us, and probably to all consumers reading this, why he is not selling our products or ANY other product.

Both Libel and Bashing are considered crimes even when performed via Internet anonymously, and it can be subjected to both Criminal and Civil Lawsuits.

If you are considering purchasing our products for your personal use or as a reseller, you are more than welcome to check all the information about us in our websites and reviews posted by experienced hobbyists and professionals. You are also welcome to contact us for further details about the products or our warranty & shipping policies.

Please check the included link for our testimonials:

TESTIMONIALS

Enlighten your life with Orphek Led Lighting!