- Report: #1328791
Complaint Review: Ourisman Volkswagen of Rockville - Rockville Maryland
Reported By:
AngryCustomer -
North Potomac, Maryland, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ourisman Volkswagen of Rockville
801 Rockville Pile Rockville, 20852 Maryland, USA
Phone:
(301) 424-7800
Web:
http://www.rockvillevolkswagen.com/
Categories:
Business Rating:
(0)
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Ourisman Volkswagen of Rockville They Lie and Steal! Rockville Maryland
They lie and steal! I was in search of a used vehicle for my son. We settled on a grey 2011 328i Xdrive with approximately 91K miles on it. They were asking $12,9K and after tough negotiations I was able to get them to verbally agree to $11,8. They spent hours preparing paperwork. From the onset the finance person was abusive and rude. Against my better judgement, I allowed the deal to progress. As he started to review the numbers with us I realized that he never lowered the base price to $11,8. When I brought the error to his attention, he became agitated and combative. He left the room abruptly to speak with a manager (we could hear them yelling at each other outside the door) and returned a minute later refusing to adjust the base price per our verbal agreement. Having felt duped, we told him he wasted our time, we collected our things and proceeded to walk out. As we left, we requested our paperwork back as I didn’t want him or Ourisman to have our personally identifiable information. Strangely, he closed the file, walked outside and ran behind the building! Who does that?!? After a heated argument with his manager that went nowhere, we left. The whole incident was surreal. I would rather walk to the ends of earth than to buy a vehicle from Ourisman!
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
USA
You did the right thing by walking away from a bad deal
#2Consumer Comment
Wed, September 21, 2016
I wish more people were like you. You did the right thing by walking away from the dealership that told you one thing by the sales rep and another by the finance person.
I am a regular consumer and do not work for this company nor any other dealership. I applaud your strength for sticking to your guns and walking away when the finance guy lied to you. We would all be better off if everyone walked away and did not sign when the F&I people change the figures. I hope others pay attention to their paperwork and walk away if there are unauthorized changes. Kudos to you.
