- Report: #730555
Complaint Review: Outwater Plastics - Bogata New Jersey
Reported By:
GENECOP -
Huntington, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Outwater Plastics
24 river road Bogata, 076003 New Jersey, United States of America
Phone:
800 631 8375
Web:
Outwaterplastics.com
Categories:
Business Rating:
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Outwater Plastics Suzy Martinez Penalized for going on vacation Bogata, New Jersey
Outwater Plastics is a large supplier of specialty building materials, Having been a longtime customer I contacted them and placed a large order for metal handrail balusters. I was told that due to the weight common carrier could not be used, I said OK, process the order. Several weeks passed and it was time for my yearly vacation, I went on a cruise, came back home 2 weeks later and noticed a fax in my machine regarding the order. Apparently Fedex had been trying to contact me to setup delivery, I called Outwater and was told Fedex had been holding my order and an additional $300 for storage would be added to my order. At the time I placed my order nothing about delivery dates was mentioned, nothing about my needing to be home to accept the order. I find these charges to be excessive and unfair, while speaking to Suzzane she showed no interest in working anything out, this was clearly my problem that she wanted nothing to do with. To summarize, what could I have done different ?, prior to my leaving for vacation I would have had to think about this order, called them, make plans for delivery while I was away. What did I do ? Went on vacation hoping that when I got home there would be a package waiting for me, instead I have a $300 bill waiting for me.. One more point of contention, even though the entire transaction was done VIA Email, not one Email did I receive from them trying to contact me for delivery, had that been done I could have arranged for delivery while on vacation, thanks, Gene...
1 Updates & Rebuttals
GENECOP
Huntington,New York,
United States of America
Update
#2Author of original report
Fri, May 20, 2011
Outwater contacted me and made things right, just received the order, I incurred a small additional charge of $44 dollars, still don't think I did anything wrong to incur this charge, but I needed the material and was happy enough.....
